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Call Center - Inbound Customer Service Representative

Company: Alorica
Location: Davenport
Posted on: September 12, 2018

Job Description:

Location: United States-Iowa-Davenport-250 East 90th Street 52806
GET TO KNOW ALORICA
At Alorica, we only do one thing make lives better, one interaction at a time. We re a global leader in customer service and experience, serving the world s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Tracks call-related information for auditing and reporting purposes WHAT'S IN IT FOR YOU?
    • Paid training
    • Medical, dental, and vision benefits
    • Paid time off
    • Retirement planning options (401(k))
    • Employee Referral Program- unlimited additional income!
    • Pay for performance and attendance
    • Opportunities for career growth and development- more than 80% of our leadership team start as an agent!
    • Team lunches and fun onsite activities
    • Employee discounts through client programs JOB REQUIREMENTS
      Minimum Education and Experience:
      • High School Diploma or GED required
      • Customer service experience a plus
      • Phone-related customer service a major plus
      • Familiarity with general computer applications WORKING CONDITIONS
        Work Environment
        • A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off
        • Constant usage of phone and computer systemsDISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

          TAKE THE NEXT STEP
          Let s make lives better. Let s defy the status quo. And let s go beyond thinking outside the box and decide to obliterate the box instead.
          You ready? Let s do this.

          About Alorica:

          Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

          Associated topics: answer, call center representative, client, coordinator, representante de servicio al cliente, service agent, service representative, technical support, telephone service representative, tsr

          Keywords: Alorica, Davenport , Call Center - Inbound Customer Service Representative, Sales , Davenport, Iowa

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