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Customer Service Representative

Company: Allredi
Location: Davenport
Posted on: May 24, 2023

Job Description:

Allredi is seeking an experienced Customer Service Representative for our Davenport, IA location. The Customer Service Representative responds to customer inquiries and provides world-class customer service by ensuring all customer needs are met. Typical inquiries include assistance with identifying parts, providing quotations, and placing orders, assistance with returns and billing adjustments, and order tracking and expediting. The Customer Service Representative is an integral part of creating an overall positive customer experience and therefore must possess excellent verbal and written communication skills.

Responsibilities include:

Promotes and maintains good customer relationships by servicing phone calls, delivering on customer needs and assisting in problem resolution

Completes development plan and participates in ongoing training programs to improve competencies, skills, and product knowledge

Work closely with Sales Team members to provide customer support and serve as a back-up when the Sales Representative is not available

Must be able to effectively communicate via email and phone, with both internal and external customers

Completes special projects and performs other related duties as needed

We are seeking candidates with the following profile:

Completion of high school degree (associate degree is preferred)

3 years customer service experience in similar B2B environment

Positive, "can-do" attitude

Strong computer skills, Microsoft Excel experience is a plus

Works well in team setting

Excellent problem-solving ability

Detail oriented and organized

Ability to multi-task and effectively manage workload

Takes ownership of a problem and follows it through resolution

Accepting of change and ability to adapt as needed

Keywords: Allredi, Davenport , Customer Service Representative, Sales , Davenport, Iowa

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