Customer Service Representative - Part Time
Company: Sentry Insurance
Location: Davenport
Posted on: January 26, 2023
Job Description:
At Sentry, our priority is providing exceptional customer
service and we currently have an opening for you to join this
exciting team. This is a great opportunity to start or grow your
career in a fun, team-focused environment, while facing new
challenges to develop professionally. We're looking for qualified
candidates who will thrive on the front lines by providing stellar
service to our customers over the phone. Bring your strong critical
thinking skills and a "can do" attitude to this fast-paced
position.
Take the customer service skills you have acquired over the years
to the next level or make a change and start down your new career
path today with our growing team of Service Professionals at one of
the largest mutual insurance companies in the U.S!
We are currently looking to expand our Customer Service Department
with Part-Time positions.
Part time hour requirements:
Open availability 7 days a week up until 9:00 p.m. Monday is
required each week.
Weekends are scheduled every other weekend with Saturday and Sunday
as open availability.WHAT YOU'LL DOAs a member of Sentry's Customer
Service Team you will be the first phone contact with our
customers. In addition, you will:
- Ensures a quality customer experience for our insureds and
customers by reducing friction points and ensuring an effortless
process. Listens to and assesses customer needs to take appropriate
action to fulfill their requests. As a key point of contact for
customers, builds positive relationships and creates customer
confidence, loyalty and retention by resolving requests using
knowledge, empathy and sound judgment. Provides timely customer
service meeting or exceeding specified service standards.
- Receives a high volume of telephone calls for assigned line of
business and provides upfront assistance to our insureds and
customers in need of service. These needs may include locating,
providing or obtaining information or documentation, instructions
on how to proceed with a claim, answering questions, routing or
transferring calls as appropriate, entering data to begin a claim,
etc.
- Navigates multiple systems and technologies to provide and
gather information, document actions taken, and accurately resolve
service situations in support of insureds and customers.
- Records and files provided information from each call and/or
electronic request in the appropriate system application. This may
include loss information, received documentation, payment
processing, policy changes with customers, etc.
- Researches and identifies contact center problems and issues
using standard procedures. May assist with handling issues and
communicating updates to peers and management. Escalates more
complex issues as needed.
- Reports trends, issues and feedback learned from customer
interactions to support continuous improvement.
- Performs other job-related duties as assigned from time to
time.WHAT IT TAKESIn order to be eligible for this elite
opportunity you must meet the following criteria:
- High school diploma
- Good human relations skills to deal effectively with customer
issues in a professional manner.
- Ability to communicate effectively and accurately verbally and
in writing.
- Knowledge of how to use a computer, keyboard skills and
familiarity with software applications such as Excel and Word.
- Ability to navigate through various technology software to
research and accurately resolve service situations is critical to
the success of this position.
- Ability to meet or exceed attendance requirements, providing
reliable and predictable attendance. Hours for this job include
nights, weekends, holidays.
- Possesses basic critical thinking, creativity, and
problem-solving skills to provide positive resolutionWHAT YOU'LL
RECEIVEWe take great pride in making Forbes' list of America's Best
Midsize Employers since 2017. A lot of different factors go into
that honor, many of which contribute to your job satisfaction. At
Sentry, your total rewards go beyond competitive compensation.
Below are some benefits and perks that you'll receive.
- To best support our associates and our culture, Sentry is happy
to offerflexibilitythrough a scheduled work from home (Monday and
Friday)/in office days (Tuesday through Thursday) after we begin to
return to the office.
- GenerousPaid-Time Offplan for you to enjoy time out of the
office.
- 401(K) plan with a dollar for dollar match on yourfirst eight
percent, plus immediate vesting to help strengthen your financial
future.
- Group Medical, Dental, Vision and Lifeinsuranceto encourage a
healthy lifestyle.
- Pretax Dependent Care and Health ExpenseReimbursement
Accountsto ease taxes on health spending.
- ExtensiveWork-Life Resourcesto lend a helping hand.
- Sentry Foundationgift matching programto encourage charitable
giving.
- Continue youreducation and career development throughSentry
University (SentryU).ABOUT SENTRYAll of us at Sentry-more than
4,000 associates-have various talents, skills, and backgrounds. We
work together to deliver on our promises to our policyholders every
day. We're proud to offer a full line of property, casualty, and
life insurance products to help protect businesses, cars, homes,
lives, and retirement income.Our headquarters is in Stevens Point,
Wisconsin, with claims and service offices located throughout the
United States. From sales to claims, and information technology to
marketing, we enjoy a rewarding and challenging work environment
with opportunities for ongoing professional development and
growth.Our bright future is built on a long track record of
success. We got our start in 1904 and have been helping businesses
succeed and protect their futures ever since. Because of the trust
placed in us, we're one of the largest and financially strongest
mutual insurance companies in the United States. We're rated A+ by
A.M. Best, the industry's leading rating authority.Get ready to own
your future at Sentry. Opportunities await.Thank you for your
interest in Sentry!Jennifer Van Vlack
JENNIFER.VANVLACK@SENTRY.COMEqual Employment OpportunitySentry is
an Equal Opportunity Employer. It is our policy that there be no
discrimination in employment based on race, color, national origin,
religion, sex, disability, age, marital status, or sexual
orientation.
Keywords: Sentry Insurance, Davenport , Customer Service Representative - Part Time, Sales , Davenport, Iowa
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