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Certificate Services Representative

Company: Modern Woodmen
Location: Rock Island
Posted on: September 22, 2022

Job Description:

Are you detail-oriented and organized? If so, Modern Woodmen is looking for a Certificate Services Representative to perform clerical & analytical duties related to our members' certificate records. The successful candidate will be responsible for processing daily certificate transactions requested by our members and field representatives regarding loan payments, premium payments, beneficiary changes, assignment forms, cancelations, name and applicant changes, and requests for duplicate certificates.What would you do?Correspond with members, field representatives and assignees by letter or telephone on a wide variety of certificate questions.Review and process premium payments, including investigating discrepancies and making corrections and changes to method of payments.Establish loan repayment billing and process loan payments.Review and process beneficiary, name and applicant change requests.Prepare non-routine beneficiary acknowledgements and designations.Process requests for waivers, memorandums and certifications.Determine the acceptability of assignment requests. Prepare assignment forms and acknowledge and release collateral and absolute assignments.Review and process output and reports for after-issue certificate processes. Mail checks and letters.Refer questionable cases to Certificate Services Representative Analyst or Supervisor.What do we expect from you?High School Diploma or better.Superior customer service skills.Strong attention to detail and accuracy.Ability to organize and prioritize daily tasks and to work independently.Ability to resolve issues in a timely manner and be a productive member of the team.Proficient in Microsoft Office.Additional information about this opportunity:Minimum starting salary $38,025 ($19.50/hour)This is a hybrid position (3 days in office/2 days work from home (WFH) per week), located at Modern Woodmen's home office in Rock Island, IL. Must be able to work in the office 5 days per week for initial job training. Some WFH days during training would be allowed on a case-by-case basis.This is a full-time position: 37.5 hours per week (7.5 hours per day), Monday- Friday, with flexible start time between 7:00AM-9:00AM.Full-time benefits include:Company-paid retirement planMatching 401(k) PlanMedical, Dental, Prescription drug Insurance. We pay 100% of employee health insurance premium and 50% of employee dependents' premiums.Group Term Life InsuranceLong-term and short-term disabilityPaid vacation, sick and personal time9 Paid holidaysVoluntary benefits: Vision, Flexible Savings Accounts, Accident InsuranceModern Woodmen is an equal opportunity employer. We strive to maintain a culture of respect and are committed to diversity and inclusion for all employees.

Keywords: Modern Woodmen, Davenport , Certificate Services Representative, Sales , Rock Island, Iowa

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