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Customer Service Representative

Company: Source Alliance Network LLC
Location: Illinois City
Posted on: November 22, 2021

Job Description:

Primary FunctionResponsible for providing courteous, clear, and concise communication between customer and operations team with a focus in tracking and tracing of freight shipments.ResponsibilitiesTrack and trace shipments while providing customers with live updatesInitiate check calls with carriers to help ensure on time pickup and deliveryProvide excellent customer service to internal and external customers-- Communicate with customers & vendors to support supply chain-related transactionsProactively identify and address shipment concernsManage daily email communication internally and with customersProvide customers P.O.D.'s as neededMaintain and collect pertinent shipment paperworkCollaborate with the operations team to help provide solutions for customers as neededObtain customer accessorial authorizations for invoice processingExperience and Education -- 1 years of customer service experience preferred-- Strong analytical and problem-solving skills-- Excellent organization skills and attention to detail-- Solid verbal and written communication skillsWorking ConditionsSedentary role with a fast-paced work environment. Open floor plan with moderate noise. Must be able to use a computer and phone to conduct business. This includes the ability to use hands, speak, see, and hear.Job Type: Full-timePay: $35,000.00 - $42,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceDisability insuranceHealth insuranceLife insurancePaid time offRetirement planVision insuranceSchedule:8 hour shiftMonday to FridayCOVID-19 considerations:We have sanitizing stations throughout the office that include hand sanitizer, wipes, masks and a thermometer, that everyone is required to use upon arrival to the office.Ability to Commute/Relocate:Chicago, IL 60612 (Required)Education:High school or equivalent (Preferred)Experience:Customer Service: 1 year (Required)Language:English (Required)Work Location:One locationWork Remotely:No

Keywords: Source Alliance Network LLC, Davenport , Customer Service Representative, Sales , Illinois City, Iowa

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