Call Center/Customer Service Representative

Company: Alorica
Location: Davenport
Posted on: May 7, 2020

Job Description:

GET TO KNOW ALORICA

At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need to apply.

KEY JOB RESPONSIBILITIES

* Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
* Maintains and updates customer information as necessary
* Calmly attempts to resolve and de-escalate any issues
* Escalates calls to supervisor when necessary and appropriate
* Responds to requests for assistance and/or possible processing of credit card authorizations
* Tracks call-related information for auditing and reporting purposes

WHAT'S IN IT FOR YOU?

* Pay for performance bonus!
* Medical and dental benefits
* Paid time off
* Retirement planning options (401(k))
* Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.

So, what do you say? Ready to take the next step?

JOB REQUIREMENTS

Minimum Education and Experience:

* High School Diploma or GED required
* Customer service experience a plus
* Phone-related customer service a major plus
* Familiarity with Microsoft Windows, Word, and Excel applications

Knowledge, Skills and Abilities:

* Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
* Ability to use phone and computer systems
* Typing speed of 25 wpm minimum
* Excellent oral and written communication skills
* Strong listening/comprehension skills
* Ability to stay composed and objective
* Conversational, patient and confident, with a positive attitude

WORKING CONDITIONS

Work Environment

* A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
* Constant usage of phone and computer systems

Physical Demands

Constant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

TAKE THE NEXT STEP

Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.

You ready? Let's do this.

Equal Opportunity Employer - Veterans/Disabled

Keywords: Alorica, Davenport , Call Center/Customer Service Representative, Sales , Davenport, Iowa