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Field Service Technician

Company: IPG Photonics
Location: Davenport
Posted on: November 25, 2022

Job Description:

BASIC FUNCTIONThe Service Technician is responsible for ensuring maximum productivity by keeping customer's equipment in optimum working condition..RESPONSIBILITIES AND AUTHORITIESFollows up on urgent calls to insure problem has been handled.Reports daily to Service the status of current assignments.Troubleshoot equipment problems in a timely, accurate, and professional manner.Provide preventative maintenance recommendations.Extensive travel required many times on short notice.Maintain Vendor required certifications and training as required.Performs repairs, retrofits, and preventative maintenance professionally.Submits accurate expense and service reports in a timely manner.Performs other related work and special projects as directed by theService and Training Manager.Proactively tries to sell spare parts, service, training, and engineering services to all customersWorks overtime when requested according to company policy.Obeys company policies and procedures and observes all safety regulations.Authority to add/insert redlines to any Job drawing package during build/programming.Design authority.Authority to recommend changes that will affect more than one job or process according to the ECO/ECR instruction.Authority to approve Job changes/drawing packages internally.Authority to request purchased materials/job additions/changes in accordance with PCO instruction, referencing spending policy.Authority to evaluate safety and functionality/risk/compliance associated with Job. (ISO 10218-2)Authority to purchase on behalf of the company according to spend policy.Authority to work out of sequence.Authority to inspect for fitness of use.Authority to complete assigned repair/installation work onsite.MENTAL AND PHYSICAL CAPABILITIESBasic troubleshooting skillsMicrosoft OfficeGood interpersonal skillsExcellent customer service skillsTeam playerAbility to travelAbility to drive fork truckRequirements:Two-year degree or equivalent required. One-year experience in the following areas - debugging, troubleshooting integrated components and systems specifically in the areas of computer controlled electro-mechanical and electronic equipment. An equivalent combination of education and experience may be considered.This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22C.F.R. 120.15 are required. "US Person" includes US Citizen, lawful permanent resident, refugee, asylee. License exception Technology and software under restriction (TSR) defined in 15 CFR 740.6 may permit person from Country Group B.

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Keywords: IPG Photonics, Davenport , Field Service Technician, Professions , Davenport, Iowa

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