Project Manager/Estimator Trainee

Company: SERVPRO of Burlington and Quad Cities.
Location: Davenport
Posted on: August 7, 2022

Job Description:

Job DescriptionProject Manager/Estimator TraineePrimary Role:

• Manage production crews and jobs according to SERVPRO® procedures.
• Assign and coordinate jobs with crews.
• Keep Operations Manager, General Manager, or Owner updated on production, as appropriate.
• Write estimates using Xactimate software.
• Supervise job scheduling, coordinate requirements for the job, complete job files.
• Supervise production and monitor jobs from start to finish.
• Resolve problems quickly as they arise.
• Perform production work as needed.
• Provide and communicate clear and accurate pretesting, scoping of services, and job estimates.
• Monitor and follow up on all assigned jobs ensuring customer needs are met.
• Communicate and establish rapport with commercial, insurance, and residential customers.Results Expected:
  • Crews are effectively managed to maximize production.
  • Production processes are performed according to guidelines.
  • Documentation is completed in a timely and accurate manner.
  • Production costs are maintained at the established rate.
  • Both internal and external communications are timely and effective.
  • Jobs are completed, either meeting or exceeding customer expectations.Customer Satisfaction:
    • Oversee SERVPRO® processes relating to customers and take care of customer needs.
    • Identify and implement activities for incremental improvement.
    • Manage relationships with centers of influence (COIs).
    • Communicate expectations, requirements, and changes with COIs.
    • Communicate customer concerns or complaints to the operations manager, general manager, or owner, as needed.Initial Job Scoping:
      • Tell customers how SERVPRO® can help them; get the job by gaining customer and client confidence.
      • Create and/or review job scopes and ensure accuracy and clarity.
      • Identify appropriate production services, time, and necessary materials to develop an accurate job estimate.
      • Ensure scope sheets, pictures, and supporting documents are submitted for entry into the estimating database.
      • Adhere to Franchise established pricing schedule.
      • Discuss any alterations or deviations from Franchise pricing schedule with operations manager or general manager.Project Management
        • Oversee scheduling of jobs, resources, and crews following SERVPRO® production guidelines.
        • Work with office staff to schedule jobs and make changes to the schedule to ensure all jobs are completed in a timely manner.
        • Manage job file documentation.
        • Ensure all job files are accurate and complete in a timely manner.
        • Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently.
        • Manage "Work-in-Progress" (WIP) jobs.
        • Coordinate performance of crews and communicate with office staff, ensuring crews work efficiently and maintain good communication.
        • Keep customers and COIs informed about the job.
        • Maintain communication with customers about the job to ensure expectations are met.
        • Remain up-to-date on all jobs in progress.
        • Manage and perform production activities (as needed).
        • Perform production work and job site documentation in the role of Crew Chief as needed.
        • Manage and monitor subcontractors.
        • Coordinate and monitor subcontract work, ensuring quality work is completed timely.Production Staff Management
          • Conduct and Manage daily Work-in-Progress meeting to keep staff up-to-date and coordinate resources for efficient production.
          • Inspect services and final walk-through on jobs.
          • Achieve customer satisfaction by ensuring quality work is completed during and at the end of each job.
          • Train production personnel.
          • Use recommended training programs to systematically train production personnel according to SERVPRO® guidelines.
          • Manage production personnel.
          • Monitor performance of production staff, ensuring the work complies with SERVPRO® policies, and correct or train, as necessary.
          • Conduct annual evaluations of production personnel.
          • Listen, review, and resolve conflicts between employees, as necessary.
          • Provide regular feedback on job performance, including scheduled performance appraisals.Jobsite/Employee Appearance
            • Make sure jobsites are left with a clean and orderly appearance.
            • Make sure employees follow SERVPRO® uniform policy.Communication Management:
              • Ensure clear two-way communication with crew chief.
              • Ensure clear two-way communication with office staff.
              • Ensure clear two-way communication with operations manager.
              • Ensure clear two-way communication with SERVPRO® marketing representative.Professional and Personal Development
                • Continue professional development of SERVPRO® specific skills and expertise.
                • Constantly increase knowledge of cleaning products, equipment, technology, office procedures and marketing services to customers and COIs.
                • Continue personal development of management, teambuilding, and leadership skills.
                • Constantly increase knowledge and abilities in ways to better manage the team and build the business Financial and Equipment/Asset Management
                  • Do job costing analysis.
                  • Measure the job profitability of each job, including subcontracting.
                  • Eliminate and/or minimize having to pay for damaged property of customers.
                  • Control damage reimbursement expenses, ensuring costs are maintained at the established rate.
                  • Make sure supplies required for jobs are available.
                  • Control operating supplies expenses, ensuring costs are maintained at the established rate.
                  • Manage production costs (expense control).
                  • Control production expenses, ensuring costs are maintained at the established rate.
                  • Manage equipment and materials (assets).
                  • Protect and utilize equipment efficiently and effectively.
                  • Confirm all inventories prepared and provided by crew chief.
                  • Manage vehicles, equipment, and facilities.
                  • Keep vehicles, equipment, and facilities in working order, ensuring that all are well-maintained. Safety and Risk Management
                    • Attend safety training.
                    • Understand and follow safety guidelines on the jobsite, in the office, and while traveling.
                    • Make sure production crew chiefs and technicians follow safety and risk management guidelines on the jobsite, in the office, and while traveling.
                    • Avoid injury and make sure all crews comply with all safety regulations, ensuring a safe work environment.Additional: Other Duties, as Assigned
                      • Take ownership of Roles and Responsibilities.
                      • Team members should take ownership of their job responsibilities.
                      • Identifying ways to be more efficient is also an important part of this position.
                      • Handle recurring and unique tasks, as necessary.
                      • Handle other tasks and duties as business needs require.All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Keywords: SERVPRO of Burlington and Quad Cities., Davenport , Project Manager/Estimator Trainee, Professions , Davenport, Iowa