DavenportRecruiter Since 2001
the smart solution for Davenport jobs

Level 1 Help Desk Technician

Company: TEKsystems
Location: Davenport
Posted on: February 21, 2021

Job Description:

Description:Level 1 Service Desk Analyst in the Davenport, IA office. The Level 1 Service Desk Analyst is a member of the Customer Support team and is responsible for first-level technical support. They will respond to end-user inquiries regarding trouble with networks, platforms, servers, and applications. In addition, they will answer questions via phone self-service requests, and electronic mail, related to the use of supported hardware, software, and networking services. Tasks include, but are not limited to, monitoring, tracking, and updating day-to-day status on user incidents and requests.VPN idealFunctional Responsibilities-Provide a single point of contact for end-users to ensure proper computer operation so that the user can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end-user help requests.-Work with customers to understand requirements and expectations, respond to questions from users and remotely assist employees and consultants with technology problems in offices and/or remote sites.-Manage a queue of requests from multiple sources including phone, voicemail, internet service requests and electronic e-mail. -Enter incidents/requests into ticket tracking software.-Prioritize problems/requests appropriately-Apply problem solving and trouble-shooting techniques to inquiries received from users regarding hardware, software and networking services. Provide solutions to the stated and underlying issues.-Learn fundamental operations of commonly used software, hardware and other equipment.-Install requested or upgraded software to user PC?s. -Assign tickets requiring in-depth analysis to the appropriate Level 2 group for resolution.-Follow standard Service Desk operating procedures.-Solicit feedback from user support services to enhance and upgrade the quality of services provided. -Provide input for Knowledge Articles.Team Responsibilities-Assist in training new employees. -Proactively support IT and customer support changes and initiatives.-Manage assigned projects to completion and meet deadlines.-Fulfill other duties as assigned by the Service Desk Manager / management staff..Skills:windowsTop Skills Details:1) Basic IT troubleshooting, whether help desk or break-fix within MS Office and Windows.2) Customer service3)Call Center experience is strongly preferred, but not required. The Client will entertain entry-level candidates.This can sit fully remoteExperience Level:Expert Leve About TEKsystems: We''re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That''s the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.by Jobble

Keywords: TEKsystems, Davenport , Level 1 Help Desk Technician, Professions , Davenport, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Concrete Mixer CDL Truck Driver
Description: Iowa City Ready Mix, Inc. is hiring full-time Concrete Mixer Drivers. br Our Benefits br ul br li We offer competitive pay. br ul br li Time and a half after 8 hours in a day. br (more...)
Company: IOWA CITY READY MIX, INC.
Location: Iowa City
Posted on: 03/2/2021

Refrigeration Repair Technician
Description: Join the Sears Home Services team as an Appliance Repair Technician No On-Call Work No Sundays Join Us Today Potential for up to 5,000 sign-on bonus Tools stipend available Start
Company: Care & Comfort
Location: Dubuque
Posted on: 03/2/2021

Systems Analyst/Help Desk
Description: We are partnering with an organization based in Moline, IL on finding a strong System Analyst/Help Desk TechnicianWe are
Company: Modis
Location: Moline
Posted on: 03/2/2021


CDL A US Xpress Truck Drivers - Great Benefits
Description: About Benefits QualificationsClass A CDL Company Drivers: DedicatedDEDICATED HOME DAILY OR WEEKLYCall Us Today at 855-878-5158 APS Job ID Name First Last State AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict (more...)
Company: US Xpress
Location: Dubuque
Posted on: 03/2/2021

CDL A OTR Dry Van Truck Drivers - Home Weekly
Description: Oberg Freight is a very driver friendly company with a 100 open door policy. As a driver, you have access to the management staff without getting stopped at the front door. The family feeling extends (more...)
Company: Oberg Freight
Location: Moline
Posted on: 03/2/2021

CDL-A Experienced OTR Truck Drivers
Description: Drivers benefit from Medical, Dental, Vision and
Company: Variant
Location: Moline
Posted on: 03/2/2021

CDL-A Company Driver
Description: You're Family HereDrive NussbaumWe are proud to announce Nussbaum has been recognized as the Top Overall Fleet to Drive For in the Small Carrier Category for 2019 Our ValuesPut You CenterHere at Nussbaum, (more...)
Company: Nussbaum
Location: Galena
Posted on: 03/2/2021

Commercial Roofing Technician
Description: We are seeking experienced Commercial Roofers to join our team. The skilled Commercial Roofers will be responsible for the maintenance, repairs, and installation of commercial roofing systems. 16-28/hour (more...)
Company: Tremco
Location: Iowa City
Posted on: 03/2/2021

CDL-A Owner Operator Truck Driver - LTL Linehaul
Description: CDL-A Owner Operator Truck Drivers: CHOOSE YOUR LOADS, ROUTES, AND HOME TIME br br When you partner with Roadrunner Freight, you choose your loads, routes, and
Company: Roadrunner Freight
Location: Iowa City
Posted on: 03/2/2021

U. S. Xpress: Truck Driver - Class A Cdl - Dedicated
Description: Job DescriptionLIMITED
Company: U. S. Xpress
Location: Dubuque
Posted on: 03/2/2021

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Davenport RSS job feeds