Level 1 Help Desk Technician
Company: TEKsystems
Location: Davenport
Posted on: February 21, 2021
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Job Description:
Description:Level 1 Service Desk Analyst in the Davenport, IA
office. The Level 1 Service Desk Analyst is a member of the
Customer Support team and is responsible for first-level technical
support. They will respond to end-user inquiries regarding trouble
with networks, platforms, servers, and applications. In addition,
they will answer questions via phone self-service requests, and
electronic mail, related to the use of supported hardware,
software, and networking services. Tasks include, but are not
limited to, monitoring, tracking, and updating day-to-day status on
user incidents and requests.VPN idealFunctional
Responsibilities-Provide a single point of contact for end-users to
ensure proper computer operation so that the user can accomplish
business tasks. This includes receiving, prioritizing, documenting
and actively resolving end-user help requests.-Work with customers
to understand requirements and expectations, respond to questions
from users and remotely assist employees and consultants with
technology problems in offices and/or remote sites.-Manage a queue
of requests from multiple sources including phone, voicemail,
internet service requests and electronic e-mail. -Enter
incidents/requests into ticket tracking software.-Prioritize
problems/requests appropriately-Apply problem solving and
trouble-shooting techniques to inquiries received from users
regarding hardware, software and networking services. Provide
solutions to the stated and underlying issues.-Learn fundamental
operations of commonly used software, hardware and other
equipment.-Install requested or upgraded software to user PC?s.
-Assign tickets requiring in-depth analysis to the appropriate
Level 2 group for resolution.-Follow standard Service Desk
operating procedures.-Solicit feedback from user support services
to enhance and upgrade the quality of services provided. -Provide
input for Knowledge Articles.Team Responsibilities-Assist in
training new employees. -Proactively support IT and customer
support changes and initiatives.-Manage assigned projects to
completion and meet deadlines.-Fulfill other duties as assigned by
the Service Desk Manager / management staff..Skills:windowsTop
Skills Details:1) Basic IT troubleshooting, whether help desk or
break-fix within MS Office and Windows.2) Customer service3)Call
Center experience is strongly preferred, but not required. The
Client will entertain entry-level candidates.This can sit fully
remoteExperience Level:Expert Leve About TEKsystems: We''re
partners in transformation. We help clients activate ideas and
solutions to take advantage of a new world of opportunity. We are a
team of 80,000 strong, working with over 6,000 clients, including
80% of the Fortune 500, across North America, Europe and Asia. As
an industry leader in Full-Stack Technology Services, Talent
Services, and real-world application, we work with progressive
leaders to drive change. That''s the power of true partnership.
TEKsystems is an Allegis Group company. The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.by
Jobble
Keywords: TEKsystems, Davenport , Level 1 Help Desk Technician, Professions , Davenport, Iowa
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