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Receptionish/Dispatcher

Company: SERVPRO
Location: Davenport
Posted on: October 18, 2020

Job Description:

Job DescriptionPerform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.Primary Roles and ResponsibilitiesReceptionistReceive and enter lead calls and job referrals (FNOL)Perform excellent customer serviceReceive general phone calls and greet visitorsDocument calls for weekly call log reportDispatch and Pending Follow-UpDispatch lead calls and job referralsTrack pending lead calls and job referral follow-upAnalyze dispatch reportSchedule Tracking and General AdministrationCoordinate production schedule and monitor logisticsCoordinate on-call schedulePerform general administrationNecessary Experience and Skill SetA minimum two years of business experienceWorking knowledge of current business software technologies is requiredSuperb customer service, administrative, and verbal and written communication skillsExperience in the commercial cleaning and restoration or insurance industry is desiredFormal Education/TrainingHigh school diploma/GEDAssociates/bachelors degree preferredPhysical and Work Environment RequirementsThis is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.Normal Working Hours, Additional Working Hours, and Travel RequirementsThis is a full-time position working 7:00 a.m.4:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs.The contents of this Job Description have been discussed with me and I have received a copy. I understand that this document is general in nature and responsibilities required may be amended from time to time. The signing of this Job Description acknowledges a complete understanding of the responsibilities of this position. An item not understood should be clarified before signing to ensure that I understand what is expected.

Keywords: SERVPRO, Davenport , Receptionish/Dispatcher, Professions , Davenport, Iowa

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