Bilingual Member Service Representative
Company: GreenState Credit Union
Location: Rockford
Posted on: May 3, 2024
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Job Description:
GreenState Credit UnionBilingual Member Service
RepresentativeUS-IL-RockfordJob ID: 2024-3650Type: Regular
Full-Time# of Openings: 1Category: RetailGreenState Credit
UnionOverviewThe primary duties/responsibilities of the Member
Service Representative (MSR) include quality, responsive, and
professional member service to all members and staff of GreenState
Credit Union in all daily transactions and inquiries. Provides
information and/or answers questions regarding transactions and all
Credit Union products and services. This position is the front line
to our members and the face of the credit union. Service starts
with this key role and they are our service champions. The
qualified candidate will be member focused, show excellence in
accuracy and all their work, demonstrate integrity, share one
vision through teamwork and continually look for improvement within
their role. GREENSTATE CULTURE:At GreenState, we exist to create
lasting value for those we serve. We do this by putting immense
value into our employees, members and communities. We empower our
employees to create endless opportunities, which will then impact
the lives of our members and enhance the vitality of our
communities. GreenState is proud to offer a Bilingual Pay Program
for qualifying applicants. Position details:Monday through Friday
from 8:30 am - 5:30 pm, rotating Saturday schedule from 9:00 am -
Noon.Pay range for this hourly position is $19.47 - $26.00/hr with
a monthly incentive opportunity and a progressive benefits package.
ResponsibilitiesPerforms essential duties and responsibilities in
the following areas which may include, but are not limited to those
listed and are subject to change:Adheres to the Credit Union
Service Standards in carrying out GreenState's mission and
vision.Demonstrates a positive member service (internal and
external) focus at all times, greeting members and guests with a
smile and eye contact immediately upon their arrival, using their
name or acknowledging them, and thanking them for their
business.Demonstrates teamwork in all interactions with coworkers
and in the completion of all duties and responsibilities.Ensures
confidentiality of member information.Supports a diverse and
inclusive work environment.Ensures confidentiality of members
account records and account information. Request identification
whenever necessary and provide account information to only those
members listed as primary or joint owners.Makes weekly outbound
service calls to members.Answers member questions or refer members
to appropriate departments or supervisors.Assists with member
account discrepancies, statement problems, complaints and escalates
as necessary.Performs member transactions including; deposits,
withdrawals, transfers, check cashing, loan payments, credit card
payments, cash advances, bond redemptions, disbursement of official
checks, sale of money orders, cashier checks, savings bonds, and
promotional sales materials.Builds member relationships by
recognizing their financial needs and meeting those needs with the
appropriate GreenState product and service or referring them to the
specialized department (Wealth Management, Commercial, Mortgage,
GreenState Insurance etc.) to be served.Maintains a satisfactory
balancing record.Educates members and staff of the features and
benefits of all our products and services.Refers products and
services that benefit members to achieve team goals.Accepts and
examines checks for endorsements and negotiability. Determine
availability of funds based on regulations and policy. Place holds
on accounts for uncollected funds when necessary, provide member
with the proper documentation.Processes mail and night deposit
transactions.Completes all forms including negotiable instrument
logs, vault cash advances/turn-ins, direct deposit, member check
orders.Participates in Opening and Closing procedures. Organize the
MSR area and turn off all equipment (computers, copier, adding
machines, lights). Ensure all confidential information is secured
at the end of the day.Complete daily work including balancing and
reconciliation of drawer offages.Monitors and manage the vault
including cash disbursements, balancing, and end of day lock-up.
Ensure that enough, but not excessive, funds are always on hand
.Assists in security procedures. Has access to and is accountable
for office keys and combinations.Balances, maintains, and corrects
the coin machine and cash recyclers.Plays a vital role in enriching
the community by participating in community service organizations
and/or Credit Union sponsored events.QualificationsInterpersonal
skills to represent the Credit Union in a positive way.High energy
with the ability to approach individuals to engage in conversation,
build rapport, establish and maintain member loyalty. Thorough
knowledge of deposit products and regulations.Accuracy in the
handling of cash, recording daily transactions, and attention to
detail.Good telephone manners and techniques.Ability to work with
minimal direction and exercise sound judgment.Member account
problem-solving skills.Proficiency with related computer
applications, spreadsheets, word processing, and database
applications.Ability to develop and maintain effective working
relationships as a cohesive team.High school diploma or the
equivalent (i.e. GED).Cash handling, sales, and customer service
experience desired.Must be bondable.Reports to work punctually,
works all scheduled hours, and works overtime as necessitated by
business demand.Reporting RelationshipReports to the Vice
President/Branch Managers as assigned.Supervisory
ResponsibilitiesThis position is not responsible for supervision of
other employees.Equal Opportunity Employment StatementGreenState
Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We
strongly encourage minorities, veterans, and individuals with
disabilities to apply for openings with the credit
union.PI2df0f9f7d33f-25660-34188374
Keywords: GreenState Credit Union, Davenport , Bilingual Member Service Representative, Other , Rockford, Iowa
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