Call Center Representative - Located in Quad Cities, IL

Company: Mediacom Communications Corporation
Location: Silvis
Posted on: May 28, 2023

Job Description:

Located in Quad Cities, IL Customer Sales & Service Rep I, Customer Sales

$1,000 Sign on Bonus to join a great team!

The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office. We offer stability, career growth and excellent benefits including:

• $1000 Sign-On Bonus!
  
• Paid on the job training and opportunity to promote!
  
• Company provided equipment!
  
• Full-time with Medical, Dental, Vision!
  
• Paid vacation, paid holidays and paid flex PTO!
• 401K with company match of 50% on first 6% of contributions!
• Tuition reimbursement!
• Pay increases through self-guided study
• Shift differential pay increase for evening shifts!
• Monthly commission potential!
• Bi-weekly performance bonus opportunity!
• Generous employee discount on services!
  General Responsibilities:
  Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.
  
  Specific Responsibilities:
  Interact with customers by telephone, as well as e-mail, mail and fax.
  Answer customer inquiries and solve problems regarding billing, services, and products.
  Assess customer needs and interests in order to present Mediacom products and services.
  Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
  Exceed or maintain minimum sales ,quality and productivity standards.
  Demonstrate courtesy and patience in customer relations.
  Troubleshoot basic service issues and schedule on site service calls when necessary.
  Receive and process customer payments.
  
  Preferred Skills/Experience:
  Entry level; 1-2 years prior work experience in customer facing or technical role preferred.
  High school diploma required, Associates/Bachelors Degree preferred.
  Effective communication skills.
  Data entry and computer experience.
  Ability to work evenings, weekends and holidays.
  Ability to work overtime when needed.
  Ability to sit for extended periods of time.
  
  EOE: m/f/d/v
  
  email contact: ddickinson@mediacomcc.com
  
  Keywords: Customer Service, Call Center
  
  #LI-Hybrid

Keywords: Mediacom Communications Corporation, Davenport , Call Center Representative - Located in Quad Cities, IL, Other , Silvis, Iowa