Bilingual Customer Service Representative

Company: Group O
Location: Milan
Posted on: March 18, 2023

Job Description:

Overview No sales! No outbound calls! No weekends! No late nights! Group O is looking for additional members to join our inbound call center family as a Bi-Lingual Customer Service Representative! You will assist customers through the redemption of rebates and rewards and resolve any questions and concerns that may arise. Group O provides an environment that is challenging, supportive, and appreciative. You will play a vital role in supporting our customer loyalty and reward programs in our call center. If you are tired of being seen as just a number and are ready to join a fun, friendly environment with opportunities for advancement- apply with Group O today! Responsibilities As a vital member of Group O's call center, your responsibilities will include, but are not limited to: * Providing an efficient and high quality experience for our customers. * Utilizing resources and leading edge technology tools to assist customers with questions, as well as to stay up-to-date on program information. * Meeting and exceeding performance standards set forth by Group O and our clients. * Partnering with your Supervisor to identify and initiate areas of opportunity for professional development and personal growth. * Taking ownership of a customer's issue as your own and creating positive solutions that benefit both the customer and our clients. * Documenting complete and accurate information for each customer call. Qualifications * Customer-focused, energetic attitude; desire to provide exceptional customer service each and every time. * Willingness to and accountable for resolving customer concerns. * Ability to uphold a professional demeanor in difficult situations. * Ability to adapt and excel in a fast-paced, ever-changing, challenging environment. * Proven longevity in past employment. * Committed to excellent attendance. * Adherence to a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs. * Work Schedule: M-F 9:30 AM - 6:00 PM * Intermediate computer and keyboarding skills; ability to navigate multiple screens and enter data while assisting the customer. * Fluent in Spanish and English Salary: * Starting at $16/hour Education: * High school diploma or equivalent Group O is an end-to-end business process outsourcing provider offering a wide range of innovative, technologically driven marketing, supply chain, and packaging solutions. Founded in 1974 and headquartered in Milan, IL, Group O is one of the largest Hispanic-owned companies in the United States with more than 1,200 employees both domestic and internationally. To learn more, visit www.GroupO.com. Group O is committed to providing equal employment opportunities to all applicants and employees. Our employment practices are based upon an individual's capabilities and qualifications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law.

Keywords: Group O, Davenport , Bilingual Customer Service Representative, Other , Milan, Iowa