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Embedded Tech For Above Baseline IT Tech Support

Company: KaiHonua
Location: Rock Island
Posted on: March 14, 2023

Job Description:

Position: Embedded Tech for Above Baseline IT Tech SuportLocation: Rock Island Arsenal, ILSummary KaiHonua, LLC has an immediate opening for a Systems Administrator to do Embedded Tech for Above Baseline IT Tech Support. This position assists in maintaining client health across the operation, adhering to security guidelines and applying them across multiple mediums such as Group Policy and Windows base image, assisting the helpdesk with troubleshooting efforts, and general tasks delegated by the Team Lead among other things. Difficulty in tasks may differ vastly depending on the requests that management provides from its customers.Essential Duties and Responsibilities (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance:

  • Maintain client health through patch management
  • Scripting software installs for customers
  • Reviewing security guidelines on a quarterly basis and applying them to the current environment
  • Assisting the remote support team with advanced troubleshooting skills
  • Reviewing and maintaining Group Policy
  • Ability to automate resolutions through scripting (Batch and/or Powershell) for wide-spread issues that occur
  • Parsing through log files for troubleshooting purposes
  • Helping maintain a Windows 10 imageQualifications/Education To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • 3+ years of experience performing systems administration functions
    • Must possess an A+ certificate; Security+ certificate preferred
    • Strong people skills as well as good verbal and written communication skills and have a history of success with customer facing environments.
    • Ability to organize, prioritize and meet deadlines
    • Capable of conveying complex information in a simplistic manner
    • Strong critical thinking and problem-solving skills
    • Strong self-starter requiring minimal supervision
    • Able to take proactive measures to prevent problems rather than reactive by nature
    • Strong verbal and written communication to effectively express concepts, plans, and proposals
    • Must be a U.S. CitizenPhysical Requirements Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weigh up to thirty (30) pounds as necessary.Security Clearance Position may require a DoD Security ClearanceBenefits KaiHonua, LLC offers a comprehensive benefits package including Paid Time Off, a matching retirement program, and competitive salaries that commensurate with skills and experience. For more information about our company, please visit our website at .Company Summary Headquartered in Hawaii, KaiHonua, LLC is an SBA Certified NHO 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services. Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions. KaiHonua, LLC is an equal opportunity employer. Our service commitment is simple - "Quality IT Solutions... On Time & On Budget." KaiHonua, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs. KaiHonua, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

Keywords: KaiHonua, Davenport , Embedded Tech For Above Baseline IT Tech Support, Other , Rock Island, Iowa

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