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Customer Service

Company: Feldco Windows, Siding and Doors
Location: Davenport
Posted on: November 26, 2022

Job Description:

*Operations Specialist*

*Location: * Davenport, IA

We are looking for an Operations Specialist to join our successful, highly-motivated team at Feldco, the *#1 Window and Door Company in the America* (recognized by Window and Door Magazine). We have 40 years of experience in delighting customers by making home improvement projects simple.

*Feldco is honored to have been named a top workplace in 2022 by the Chicago Tribune making us a 9 time award winner! Check out the article by searching "Feldco Top Workplace 2022" on Google!*

*What can Feldco Offer You?*

*Leadership* - We are the largest replacement window, door and siding company in the Midwest, and we take great pride in our leadership and transformation of the market

*Growth* - We have more than quadrupled our business over the past few years and are presently continuing to expand into new markets

*Advancement* - We have recently promoted many internal staff members to management positions, and offer external training and tuition reimbursement for personal development

*Security* - We operate profitability and are enhancing the benefits and care of our employees

*Professionalism* - We are investing heavily in quality improvements and establishing industry-best operations

*Teamwork* - We are focused on assisting each other and working together to take care of our customers

*Schedule & Hours: *

* Full-Time Position.
* Monday through Friday 8am to 4pm
* No weekends needed

*Position Responsibilities: *

* Calling clients to schedule service, measurement and installation appointments.
* Resolve product or service concerns by clarifying customer's issues.
* Open and maintain customer accounts and update I.T. system.
* Contribute to team results by working closely with field staff and other departments.
* Receive, assemble, file, and organize job packets.
* Complete necessary paperwork and data entry to process permits and purchasing.
* Process on-order and completion payments for services and contracts.
* Notify Installation Companies of daily work and customer expectations.
* Answer phones to assist customers when they call.

*Position Requirements: *

* One year of customer service experience.
* Problem solving capabilities.
* Excellent communication skills.
* Ability to multitask.
* Must be a team player.
* Must pass background check and drug screen.

*Preferred Skill Set*

* Entrepreneurial Spirit.
* Home improvement / construction industry experience, although not necessary.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Supplemental pay types:
* Bonus pay

Work Location: One location%58047475%

Keywords: Feldco Windows, Siding and Doors, Davenport , Customer Service, Other , Davenport, Iowa

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