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Teller

Company: Connection Bank
Location: Fort Madison
Posted on: September 22, 2022

Job Description:

We are fun, supportive, collaborative and our goal is to be forever evolving (continuing to grow and change to better serve our customers), work with folks who have a "can do attitude" and a passion for our customers, who feel it's important to have a little fun at work and can commit to protecting our customers' security and privacy..Our Tellers provide a variety of banking services including all teller transaction, opening deposit accounts, and providing service in all areas of retail operations with an emphasis on exceptional customer service. While performing these duties, the incumbent must strive to live our core values by embracing a "can do attitude", demonstrating our brand of customer service "on steroids", and protecting our customers' security and privacy. Essential Duties and Responsibilities Provides exceptional customer service by greeting customers upon their entering the lobby. Advocates the benefits of our products and services to promote customer enthusiasm and engagement. Processes various customer transactions (deposits, withdrawals, transfers, loan payments, money orders, cashier's checks, gift cards, cash advances) while complying with Bank policies and procedures. Issues new or replacement debit cards. Places check orders. Maintains a working knowledge of all Bank products and is able to promote and explain them. Makes appropriate customer referrals to other functional areas of bank and insurance agency. Assists customers with account maintenance. Maintains and balances ATM cash, replenishes cash supply, and ensures the ATM is in working order at all times. Processes both incoming mail transactions and night depository transactions under dual control, efficiently and accurately. Maintains and balances coin machine and prepares mutilated currency for shipment. Verifies and balances cash drawer daily, maintaining acceptable balancing standards according to our Teller Policy. Assists others in reconciling errors or discrepancies, when necessary. Performs safe deposit box operations such as opening new boxes, allowing customers access to their boxes, and account maintenance. May help customers with balancing of accounts. Opens new deposit accounts. Issues certificate of deposits. Completes assigned compliance training. Performs other duties as required or assigned. Skills and Abilities Promotes our core values. Projects a positive image of the bank to all internal and external customers. Demonstrates the ability to hold confidential information and displays honesty and high ethical standards. Strives for high customer satisfaction, is helpful, pleasant, approachable, and team-oriented. Knowledgeable of bank operations, policies, procedures, products, and services. Able to use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, and/or standards. Develops constructive and cooperative working relationships with others, and maintains them over time. Exceptional oral, written, and interpersonal communication skills with the ability to apply common sense while performing work. Excellent organizational and time management skills. Proficient in computer operations with working knowledge of Microsoft products and the ability to learn bank specific programs. Ability to work with minimal supervision while performing duties.Job Type: Full-timePay: From $14.00 per hourBenefits: 401(k) Dental insurance Health insurance Paid time off Vision insurancePhysical setting: OfficeSchedule: 8 hour shift Weekend availabilityEducation: High school or equivalent (Required)Experience: Customer service: 2 years (Required)Shift availability: Day Shift (Required)Work Location: One location

Keywords: Connection Bank, Davenport , Teller, Other , Fort Madison, Iowa

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