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Front Desk Specialist

Company: Vacasa
Location: Davenport
Posted on: September 22, 2022

Job Description:

Jeeves by Vacasa - Front Desk Specialist

What we do

Jeeves by Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, you will help us maintain our quickly growing portfolio of vacation homes. The right candidate for this role will have a passion for hospitality, a customer first mentality, and a "can-do" attitude. Jeeves by Vacasa sets the standard for vacation rentals by offering hotel style amenities, 24/7 service, concierge, and personalized experiences. Jeeves guidelines also require most homes to have updated or new interiors, fully equipped kitchens, washer/dryers, private pools, and resort access for the most popular resorts in the Orlando area. At the end of the day, owner and guest experience is what matters and anything we can do to help make it a POSITIVE one is what we do!

What you'll do:

* Act as the first point of contact for our guests and vendors within a local management office.
* Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement, or other issues that may arise.
* Ordering equipment for guests (IE. Grills/cribs, etc)
* Working with 3rd party vendors
* Assist with the creation and delegation of maintenance and housekeeping tickets when applicable
* Dispatching to our Concierge & Maintenance teams
* Meet and maintain Jeeves by Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
* Build and maintain business relationships and open lines of communication with other internal support teams
* Other duties, as assigned

Skills and Qualifications:

* Technical computer skills required on all forms of hardware - laptops, tablets, and mobile devices
* Professional in all forms of communications such as email, phone calls, video calls, and texts
* Ability to work well under pressure in an agile, fast-paced environment
* Excellent time management skills with the ability to change activity frequently and cope with interruptions
* Highly responsive and reliable
* Strong attention to detail
* Adhere to all company policies and procedures
* Spanish and/or Portuguese verbal language skills a plus
* Full time availability during weekends and holidays. Shift is 2-10pm

Vacasa Core Competencies

* Customer Focus: Communicates effectively, builds effective teams
* Functional Excellence: Develops talent, values differences
* Managing Change: Drives vision and purpose, drives engagement
* Drive for Results: Instills trust, demonstrates self-awareness

Work Environment, Availability and Travel Requirements, and Physical Demands:

Work Environment

* Indoor
* Structure of the position: flexible schedule


* Available to work Sunday through Saturday
* Available for 2pm-10pm shift
* Available evenings
* Available to work weekends/holidays


* $15/hour

What you'll get

* Health/dental/vision insurance-100% coverage option
* Employer Sponsored & Voluntary Supplemental Benefits
* 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
* Health & Dependent Care Flexible Spending Accounts
* Flexible vacation time
* Paid sick days and holidays
* Paid parental leave after one year of tenure
* Employee Assistance Program
* Career advancement opportunities
* Employee discounts and
* All the equipment you'll need to be successful
* Great colleagues and culture
* Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.

Keywords: Vacasa, Davenport , Front Desk Specialist, Other , Davenport, Iowa

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