Service and Parts Coordinator - Handling

Company: RAKA
Location: Davenport
Posted on: August 7, 2022

Job Description:

?????? JOB PURPOSE : For over 40 years, RAKA Handling has attracted the most talented individuals in the material handling and equipment industry. We grew from a single location business to a dynamic one-stop-shop solutions provider across the Upper Midwest. We reward our team members with excellent compensation and benefits packages. From volunteer time off and tuition reimbursement to 401(k) plans and paid military leave we offer stability and growth while encouraging a work-life balance. The Service and Parts Coordinator is often times the first point of contact to our customers, and works very close with all internal resources every day. Youll be responsible for effectively and efficiently assisting customers over the phone and in person by identifying customer needs then facilitating parts sales and service transactions. Were looking for a customer service professional with excellent communication skills who promotes customer retention and loyalty by creating a trusting relationship. If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@rakagrp.com or 402-891-7555. PRIMARY JOB DUTIES : Initiates, processes and closes service repair quotes and work orders for all incoming repairs by obtaining accurate details from customers as to nature of problem. Secures service manager approval, if needed. Converts quote to work order or closes as appropriate. Verifies warranty and service contract coverage. Informs customers of any needed services, recalls, preventative or annual inspections due on equipment. Coordinates inventory stock research and orders parts as needed. Obtains or issues internal purchase orders from customers when necessary. Communicates to internal and external customers in a timely manner to keep them abreast of work being done, projected timeframe for timely completion and follows up with customers after the repairs have been completed to ensure customer needs have been met. Assists customers via phone or walk-in by correctly locating needed parts using various parts database systems in a timely and efficient manner to help minimize customer downtime. Investigates, documents and manages customer complaints in a professional, diplomatic and objective manner ensuring timely resolution according to company guidelines. Assists in processing (pulls, tags and ships) returned parts to vendor including inspecting remanufactured and warranty parts. Receives and acts on daily inventory bin count report counting bins, updating database with findings and researching and resolving any discrepancies that are found. Safety is top priority. Participate and engage with the local team on safety related processes and requirements. BENEFITS : Medical (and FSA/HSA plans), Dental, Vision Insurances Paid Vacation and Holidays Company-paid Basic Life Insurance Supplemental Term Life Insurance 401(k) with Match Tuition Reimbursement and In-house Training Dept. Paid Military Leave Short and Long-Term Disability Safety Glasses and Boot Program ABOUT RAKA HANDLING : RAKA Handling, formerly NMC Material Handling, has been serving the upper Midwest since the 1970s. This change in our business means great things for potential candidates. Were growing and investing in our company and employees. We are investing in the personnel skills and in a fleet of industry-leading material handling and aerial equipment and service solutions. Come be a part of our experienced and knowledgeable sales and service teams that help our customers with comprehensive equipment solution packages that best serve their business needs. RAKA Handling hires the best in sales and service personnel behind a complete line of quality products, including: Taylor Big Red Shuttlewagon Mobile Railcar Movers Taylor Dunn RAKA is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RAKA shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

Keywords: RAKA, Davenport , Service and Parts Coordinator - Handling, Other , Davenport, Iowa