Customer Care Specialist I

Company: Cantel Medical
Location: Illinois City
Posted on: November 22, 2021

Job Description:

About the role To deliver the most respected and valued customer care in the dental industry through courteous, prompt and first class service to our dealer partners and end users. Drive positive results in the handling of inquiries and/or complaints in ways that create improved, lasting relationships with customers. Promote products and positively impact customers experience with each interaction. What you will do Keeps a record to responses Assists on project based work Answers inbound calls Promotes organization's products Researches and resolves complaints Makes and receives calls with the intent of selling products or services Provides information to customers by verifying understanding of request, answering questions, offering assistance. Resolves billing problems by identifying the problem, explaining procedures, forwarding required adjustments. Makes Outbound BI Monitoring Calls Other duties as assigned What we are looking for This position requires an individual with: High School Diploma, GED or Equivalent Experience (Bachelor's Preferred) 0-2 Years Experience Basic knowledge of Microsoft Office Understands core values of Cantel Working Conditions/Physical Demands General office conditions apply. Sitting, standing, very little lifting (less than 10% of the time and no more than 20 lbs). Good lighting and no special vision requirements, although employees may spend significant amounts of time in front of a computer. Quiet conditions. No exposure to outside, extreme weather, or hazardous conditions. Travel conditions encountered during travel by air, water and land such as: cars, trains, aircraft, buses, boats. Dedicated home office space, high speed internet, to allow working from home when required. Additional Information Duties and responsibilities considered to be essential functions of the position.EEO/Affirmative Action Employer CB Who we are At Cantel, preventing infection is our business. We are dedicated to delivering high-quality, innovative solutions that help our customers improve patient care. Choosing a career with Cantel means joining a company that's driven by an entrepreneurial spirit and the passion to shape the future of infection prevention. If you want to be inspired by your work and have a hand in shaping the future of infection prevention, we want to meet you. Come and see why people love working here. Cantel is a leading global company dedicated to delivering innovative infection prevention products and services for patients, caregivers, and other healthcare providers which improve outcomes, enhance safety and help save lives. Our products include specialized medical device reprocessing systems for endoscopy and renal dialysis, advanced water purification equipment, sterilants, disinfectants and cleaners, sterility assurance monitoring products for hospitals and dental clinics, disposable infection control products primarily for dental and GI endoscopy markets, dialysate concentrates, hollow fiber membrane filtration and separation products. Additionally, we provide technical service for our products. Cantel is comprised of three divisions: Medical, Life Sciences and Dental

Keywords: Cantel Medical, Davenport , Customer Care Specialist I, Other , Illinois City, Iowa