Call Center Representative

Company: Mediacom
Location: East Moline
Posted on: May 6, 2021

Job Description:

General Responsibilities:

Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.

Specific Responsibilities:

* Interact with customers by telephone, as well as e-mail, mail and fax.
* Answer customer inquiries and solve problems regarding billing, services, and products.
* Assess customer needs and interests in order to present Mediacom products and services.
* Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
* Exceed or maintain minimum sales ,quality and productivity standards.
* Demonstrate courtesy and patience in customer relations.
* Troubleshoot basic service issues and schedule on site service calls when necessary.
* Receive and process customer payments.

Preferred Skills/Experience:

* Entry level; 1-2 years prior work experience in customer facing or technical role preferred.
* High school diploma required, Associates/Bachelors Degree preferred.
* Effective communication skills.
* Data entry and computer experience.
* Ability to work evenings, weekends and holidays.
* Ability to work overtime when needed.
* Ability to sit for extended periods of time.

EOE: m/f/d/v

email contact: ddickinson@mediacomcc.com

Keywords: Customer Service, Call Center

Keywords: Mediacom, Davenport , Call Center Representative, Other , East Moline, Iowa