Call Center Representative

Company: Mediacom
Location: Davenport
Posted on: May 6, 2021

Job Description:

General Responsibilities:
Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.

Specific Responsibilities:
- Interact with customers by telephone, as well as e-mail, mail and fax.
- Answer customer inquiries and solve problems regarding billing, services, and products.
- Assess customer needs and interests in order to present Mediacom products and services.
- Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
- Exceed or maintain minimum sales ,quality and productivity standards.
- Demonstrate courtesy and patience in customer relations.
- Troubleshoot basic service issues and schedule on site service calls when necessary.
- Receive and process customer payments.

Preferred Skills/Experience:
- Entry level; 1-2 years prior work experience in customer facing or technical role preferred.
- High school diploma required, Associates/Bachelors Degree preferred.
- Effective communication skills.
- Data entry and computer experience.
- Ability to work evenings, weekends and holidays.
- Ability to work overtime when needed.
- Ability to sit for extended periods of time.

EOE: m/f/d/v

email contact: ddickinson@mediacomcc.com

Keywords: Customer Service, Call Center

Keywords: Mediacom, Davenport , Call Center Representative, Other , Davenport, Iowa