Call Center Representative
Posted on: May 6, 2021
Answer customer calls and provide a positive customer experience in
a prompt and professional manner. Calls include selling Mediacom
services, resolving billing concerns, troubleshooting service
issues and scheduling service and installation appointments.
* Interact with customers by telephone, as well as e-mail, mail and
* Answer customer inquiries and solve problems regarding billing,
services, and products.
* Assess customer needs and interests in order to present Mediacom
products and services.
* Utilize appropriate sales and retention guidelines to properly
process customer requests to add or disconnect services.
* Exceed or maintain minimum sales ,quality and productivity
* Demonstrate courtesy and patience in customer relations.
* Troubleshoot basic service issues and schedule on site service
calls when necessary.
* Receive and process customer payments.
* Entry level; 1-2 years prior work experience in customer facing
or technical role preferred.
* High school diploma required, Associates/Bachelors Degree
* Effective communication skills.
* Data entry and computer experience.
* Ability to work evenings, weekends and holidays.
* Ability to work overtime when needed.
* Ability to sit for extended periods of time.
email contact: email@example.com
Keywords: Customer Service, Call Center
Keywords: Mediacom, Davenport , Call Center Representative, Other , Davenport, Iowa
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