Tech Support Help Desk Junior Systems Administrator

Company: Robert Half
Location: West Burlington
Posted on: March 14, 2023

Job Description:

Ref ID: 615038Classification: Help Desk Analyst IICompensation: DOEThere is an opportunity to join the team at Robert Half, as a Help Desk Analyst! You should apply today if you have a can-do attitude and are looking to be part of a highly motivated team. The ideal Service Desk Analyst can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. This position sometimes includes creating knowledge articles and arranging training for other Service Desk Analysts when needed. If you can handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users, this job might be for you. How your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives is also important. We also need the chosen candidate for this position to understand Incident, Problem, Change Management and other processes. You should also know how these processes work together to provide superior support and high availability of our business. Covering alternative shifts when needed is often necessary with this Analyst job. We're seeking a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This Help Desk Analyst II opportunity will be located in the West Burlington, Iowa area and will be a long-term contract / temporary to hire position.What you get to do every day- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory- The ideal candidate for this job is able to facilitate user account management by handling onboarding, change and departure processes- Provide guidance to Tier 1 support and team members- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

Keywords: Robert Half, Davenport , Tech Support Help Desk Junior Systems Administrator, IT / Software / Systems , West Burlington, Iowa