Computer Support Specialist (ServiceNow)

Company: ERP Staffing
Location: Milan
Posted on: January 25, 2023

Job Description:

Onsite
Must be onsite in Milan, IL.

Job description
NOTE: No C2C, W2 only.

The Computer Support Specialist provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), following established procedures, in order to contribute to the smooth running of that environment.

Duties include, but are not limited to:

• 
  
• Management of onsite desktop hardware
  
• Software troubleshooting
  
• Printer hardware management
  
• Smart hands support for the server / network teams.
  
• Provides support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
  
• Imaging computers
  
• Replacing printer toner
  
• Disposing of outdated assets
  
• Resolving trouble tickets from ServiceNow queues
  
• Documents recording and/or distributing information
  
• Updating assets in Asset Center
  
• Following KB articles for problem resolution
  
• Following unit specific processes
  
• Responsible for effective e-mail communications and ability to create and maintain basic documents/records, such as contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, and handling standard facilities administration requests
  
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  
• Applies some technical knowledge in the support of processes or operations. such as understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
  
  
  This is an onsite role in Milan, IL, USA, but will require some travel.
  
  What are the 3-4 non-negotiable requirements of this position?
  1) imaging computers 2) experience using and maintaining printers 3) ServiceNow experience 4) Customer service
  What are the nice-to-have skills?
  Experience working trouble tickets and using knowledge bases
  Describe how this position fits in your organization.
  This role will be a part of Aquent Studios' presence at one of its largest clients, located in Milan, IL, USA. Candidates will be exposed to cutting-edge technology and products.
  What is exciting about this opportunity? Please include team and company culture.
  Aquent IT Solutions operates a mission-critical application development center and consulting firm. We offer challenging opportunities in front-end and back-end web application development, UX design, project management, business analysis, business intelligence, big data, and more. We have an engaging work environment, a diverse and comfortable community of affordable living, minimal commuting, quality education, and great entertainment. As a credit to our philosophy, many Aquent IT Solutions employees are in their second decade of employment with our company.
  Is there additional variable compensation?
  Benefits are available
  There is a possibility for sponsorship.
  No
  There is equity in this position.
  No
  Is relocation available?
  Yes, regional
  Is this a new position, or a backfill?
  New Position
  This position has direct reports.
  No
  Work hours are flexible.
  No
  

Keywords: ERP Staffing, Davenport , Computer Support Specialist (ServiceNow), IT / Software / Systems , Milan, Iowa