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Technical Help Desk Analyst II

Company: Robert Half
Location: Davenport
Posted on: January 17, 2020

Job Description:

Ref ID: 01520-0011132776 Classification: Help Desk Analyst II Compensation: $40000.00 to $45000.00 yearly Are you wanting to learn, grow and contribute to an IT department as a IT Technical Analyst, if so please reach out to [Click Here to Email Your Resum--] for this full time opportunity. There is plenty of room for advancement, customer interfacing and using the newest technologies. Apply today if you have a can-do attitude and are looking to be part of this highly motivated team. If you can handle end-user support issues and provide support to team members by focusing and restoring service to the end users, this full time job might be for you. It is important for the chosen candidate to understand how their role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. Understanding Incident, Problem, Change Management and other processes is also important. If you understand how these processes work together to provide superior support and high availability of our business, you will have an edge over the competition. You'll be great at this Service Desk Analyst job if you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. The ideal candidate for this position is a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. Please send your resume directly to [Click Here to Email Your Resum--] or call 319-362-8606 Please send your resume to [Click Here to Email Your Resum--] or call 319-362-8606. - This position requires a combination of superior customer service skills and technical aptitude - Command of Wi-Fi - Strong familiarity with Hardware Upgrades - Solid understanding of Break Fix - Excellent communication and organizational skills - Capable of working independently with minimal oversight - You'll be a good fit for this position if you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems - Ability to recognize, evaluate, and resolve problems effectively - Ability to multitask efficiently and prioritize work - Able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction - 2 years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware Please send your resume to [Click Here to Email Your Resum--] or call 319-362-8606. Technology doesn't change the world. People do. As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person. Leader among IT staffing agencies The intersection of technology and people - it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call. We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched. Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. -- 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use .

Keywords: Robert Half, Davenport , Technical Help Desk Analyst II, IT / Software / Systems , Davenport, Iowa

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