DavenportRecruiter Since 2001
the smart solution for Davenport jobs

Team Leader

Company: H&R BLOCK
Location: Davenport
Posted on: August 17, 2019

Job Description:

Are you driven by solving problems and enjoy leading people? Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests? H&R Block is looking for passionate Team Leaders to accelerate our seasonal tax business by managing a single H&R Block tax office and providing leadership to a customer-centric team of associates.

As a Team Leader, you will serve as the front-line manager responsible for leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives (i.e., clients, revenue and earnings). also act as a knowledgeable resource on tax topics and products to associates, and prepare accurate tax returns for clients, as needed. You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

What you'll do...

  • Partner with the District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement
  • Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Build an engaging team environment by training and coaching associates to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules and ensure accurate timekeeping and overtime management
  • Prepare tax returns, as required
    What you'll bring to the team...
    • Prior experience working in a customer service, shift leader, or similar role
    • Experience supervising or managing people
    • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course
    • Annual completion of 18-hours of continuing education and ability to meet all other IRS and applicable state requirements
    • Customer-centric mindset with strong communication skills
    • Computer proficient with the ability to use MS Office
    • Demonstrated ability to work independently with minimal supervision
    • Passionate, determined, resilient under stress and a will to win attitude
    • Able to work a flexible work schedule of 40 hours per week and flexibility in work assignments based on business needs
    • HS diploma/GED or higherIt would be even better if you also had...
      • 2+ years as a Tax Professional

Keywords: H&R BLOCK, Davenport , Team Leader, Hospitality & Tourism , Davenport, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Inbound Customer Service
Description: Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home (more...)
Company: Mommy Jobs Online
Location: Rockford
Posted on: 08/25/2019

ENTRY LEVEL CUSTOMER SERVICE - WEEKLY BONUSES
Description: CUSTOMER SERVICE PROFESSIONALStart a career and grow with our growing team We need Customer Service Representatives to improve the customers experience and support the sales process. Learn the latest (more...)
Company: Mass Markets
Location: Iowa City
Posted on: 08/25/2019

customer service-work from home
Description: Nation 039 s premiere Health Programs Company is looking for leaders, Customer service skills preferred, We are A rating with
Company: ameriplan usa
Location: Davenport
Posted on: 08/25/2019


Event Set-Up - Coralville Marriott Hotel & Conference Center - (19115204)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, inc.
Location: Iowa City
Posted on: 08/25/2019

Class A Flatbed/Delivery Driver
Description: br br ALERT ALERT ALERT AWESOME DRIVER JOB OPPORTUNITY HERE
Company: ProDrivers
Location: Moline
Posted on: 08/25/2019

Delivery Driver - Dekalb, IL.
Description: To fulfill our mission of hooking up people's hunger, we need motivated and enthusiastic individuals to join the EatStreet Delivery team br Perks: ul li Drivers can earn up to 14 an hour depending (more...)
Company: EatStreet
Location: Rockford
Posted on: 08/23/2019

Manager in Training
Description: THE PROFILE Abercrombie Fitch Co. is a leading global specialty retailer of high-quality, casual apparel for men, women and kids with an active, youthful lifestyle under its Abercrombie Fitch, abercrombie (more...)
Company: Hollister Co.
Location: Rockford
Posted on: 08/23/2019

Customer Service Positions
Description: Are you looking to embark on a new career with our company. We have two open positions available. We are seeking multi talented,
Company: Career Division
Location: Cedar Rapids
Posted on: 08/25/2019

Inbound Customer Service (Remote)
Description: Inbound Customer Service Remote We 039 re looking for earners - you can get a performance bonus your first week We are looking for independent contractors to provide customer service. We provide phone (more...)
Company: Mommy Jobs Online
Location: Iowa City
Posted on: 08/25/2019

Store Manager in Training
Description: Overview We are currently seeking a Store Manager for our growing team DON'T MISS OUT ON A 700 HIRING BONUS APPLY NOW Fas Mart is now hiringStore Managerswho will provide excellent customer service (more...)
Company: GPM Investments,LLC
Location: Rockford
Posted on: 08/25/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Davenport RSS job feeds