Customer Sales & Service Representative I, Front Counter (Non-Retail)
Posted on: November 22, 2021
GENERAL RESPONSIBILITIES:Provide a positive in-person customer
experience in a prompt and professional manner related to the
customers' needs and questions. Perform direct customer support for
all customers consistent with Mediacom's policies and
- Interact with customers in person to answer customer inquiries
and solve problems regarding billing, services, and products.
- Utilize appropriate sales and retention guidelines to properly
process customer requests to add or disconnect services.
- Troubleshoot basic service issues and schedule on site service
calls when necessary.
- Receive and process customer payments, balance cash drawer, and
post customer adjustments.
- Issue and receive equipment from customers.
- Responsible for maintaining customer site equipment and
inventory controls according to policy and procedures.
- Demonstrate courtesy and patience in customer relations,
maintaining the ability to explain all phases of billing, products,
and services offered at the current time.
- Neat with self and work area, and conducts self in a
respectable, responsible, and courteous manner.
- Regular Attendance required.
- Perform other duties as directed or required by your
- Other duties as assigned.EXPERIENCE/SKILLS:
- High school diploma or GED required; Associates degree
- Required - 1-3 years' experience in retail and/or consumer
- Preferred - 3 plus years' customer service & cash
- Exceptional relationship-building skills.
- Excellent communication skills.
- Ability to multi-task and prioritize in a fast-paced
- Effective cash handling skills.
- Valid driver's license and satisfactory driver record may be
required for some locations.
- Must demonstrate intermediate to advanced PC skills.
- Sales ability and willingness to meet sales goals.
- Able to stand for long periods.
- Occasional travel to other sites within the region.
- Ability to work evenings, weekends and holidays and overtime as
needed.Keywords: Front Counter, Customer Service, SalesTo apply,
email email@example.comEOE m/v/d/f
Keywords: Mediacom, Davenport , Customer Sales & Service Representative I, Front Counter (Non-Retail), Hospitality & Tourism , Monmouth, Iowa
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