Customer Service Representative

Company: Flex Workforce Group
Location: Illinois City
Posted on: November 22, 2021

Job Description:

Job Description JOB DESCRIPTION: Serves customers by providing product and service information and resolving product and service problems. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Spanish Speaking a plus Hours: Monday- Friday 8am-5pm with overtime opportunities Benefits: -- 401K -- Medical, Dental and Vision insurance after 90days -- Life insurance policy after 90days -- 1wk paid vacation after 1 year -- Tuition Reimbursement Customer Service Representative Qualifications / Skills: Customer service Product knowledge (Preferred but not required) Quality focus Problem solving Documentation skills Phone skills Listening Resolving conflict Analyzing information Multi-tasking Education, Experience, and Licensing Requirements: High School Diploma or equivalent Company Description Our Company: Has an extensive reach within the staffing industry. Determines a client's specific needs. Maintains a database of highly qualified job applicants and employees. Finds qualified job applicants within our network. Our recruiting plans and strategies are designed on a site specific basis to your requests, current challenges, staffing goals and initiatives. We are more than a staffing firm, we are a true business partner for our clients. As a direct result of our recruiting strategies we are able to: Partner with our clients to develop labor cost initiatives. Manage our temporary work force (attendance, turnover, develop demographics per work site). Manage our service results and adjust as needed. Minimize co-employment & safety risks. Allow our clients to focus on their core objectives. Save our clients TIME & MONEY.

Keywords: Flex Workforce Group, Davenport , Customer Service Representative, Hospitality & Tourism , Illinois City, Iowa