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Customer Service

Company: Genesis Healthcare
Location: Davenport
Posted on: November 19, 2021

Job Description:

Position Title: Spr, Ins Billing Rep & Customer SvcDepartment: Patient Financial ServicesPurpose: Supervises, plans and coordinates various billing functions. Will support timely billing of patient accounts, including staff scheduling, management reporting, and periodic presentations to management as requested. Will monitor staff inventory of work, proficiency and effectiveness, identify recommend, and assist in the implementation of process improvements that will enhance staff abilities, and assist in identifying training for staff members as well as other duties as assigned. Will ensure all activities achieve high patient satisfaction levels and support successful billing activities, while supporting the standards and philosophies of Genesis Health System. Must demonstrate high level of knowledge of CPT, HCPC, modifiers and current versions of diagnostic coding as well as 837I and 837P electronic submissions.Report To: Director, Patient Financial ServicesSupervisory Responsibility: Large Group Responsibility (Single Shift): The job requires direct supervision of more than 12 employees. Job duties include the full range of supervisory activities such as hiring, training, assigning, monitoring and assessing work, promoting etc. Work involves ensuring that human resource related decisions are compatible with the organization's policies, practices and direction. Incumbent responsibilities are limited to the supervision of staff on a single shift.Materials Responsibility: Limited: Work requires limited responsibility for material resources. Examples of resources could include supplies, equipment, inventories, small budgets, and other similar material assets. The employee has a limited amount of control over these resources. The cost of errors is also limited in terms of damage, waste or financial loss. Problems associated with material resources are not complex. The volume of resources may vary, but the level of difficulty in dealing with these resources is uncomplicated.Key Relationship: Co-workers/Health System Employees, Outside Agencies/Other Health Care Providers, Governing Boards, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Students/Interns/Residents/Outside Instructors, Patients, Families, and Significant Others, Vendors/Clients, Third Party Payors/Insurance Companies, Local Governments, News Media, AttorneysPOSITION SPECIFICATIONEducation: High school graduation or equivalentField Of Study:Special Training: Billing/Accounts Receivable experience (UB92 and 1500); Medicare compliance; Quality Improvement; Interpretation of insurance EOBs; concurrent multiple software systems usage; customer service backgroundTraining Preferred: CPAT, CHATLicensure/Registration:Experience: More than 1 year experience required.Interpersonal Skills: Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters.Working Conditions: There are little or no adverse environmental conditions to consider.Possible Exposure to Blood Borne Pathogens: NoneMiscellaneous: Associated topics: answer, call center, client, client service, customer, customer service representative, help desk, service call, service representative, support specialist

Keywords: Genesis Healthcare, Davenport , Customer Service, Hospitality & Tourism , Davenport, Iowa

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