DavenportRecruiter Since 2001
the smart solution for Davenport jobs

Customer Service Representative $13.00 HR!

Company: Alorica
Location: Davenport
Posted on: September 9, 2020

Job Description:

GET TO KNOW ALORICA

At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

This is a full-time position that will start out working from home and based out of our Alorica - Davenport site, located at 250 E. 90th Street Davenport, IA 52806. Please keep in mind that the work at home status could change at any time and you could will be asked to transition to the mentioned location to continue employment. Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

Youre literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need to apply.

KEY JOB RESPONSIBILITIES


  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes

    WHAT'S IN IT FOR YOU?

    • Pay for performance bonus!
    • Medical and dental benefits
    • Paid time off
    • Retirement planning options (401(k))
    • Employee discounts through client programs

      Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when youre at your best, thats when were at our best.

      So, what do you say? Ready to take the next step?
      JOB REQUIREMENTS

      Minimum Education and Experience:

      • High School Diploma or GED required
      • Customer service experience a plus
      • Phone-related customer service a major plus
      • Familiarity with Microsoft Windows, Word, and Excel applications

        Knowledge, Skills and Abilities:

        • Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Typing speed of 25 wpm minimum
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude

          WORKING CONDITIONS

          Work Environment

          • A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systems

            Physical Demands

            Constant sedentary work. Youll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.

            DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

            TAKE THE NEXT STEP

            Lets make lives better. Lets defy the status quo. And lets go beyond thinking outside the box and decide to obliterate the box instead.

            You ready? Lets do this.

            Equal Opportunity Employer - Veterans/Disabled

Keywords: Alorica, Davenport , Customer Service Representative $13.00 HR!, Hospitality & Tourism , Davenport, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Housekeeping - Hotel Cleanliness Expert - Overnight - Courtyard Bettendorf Quad Cities - (20044779)
Description: Here's To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International, Inc.
Location: Davenport
Posted on: 09/21/2020

Team Members, Crew Members, Assistant Managers
Description: Burger King is hiring now for all Positions No experience necessary, we will train you 10 Hiring for the following positions: 10 10 Team Members 10 Crew Members 10 Assistant Managers
Company: Burger King/Beaton Inc
Location: Cedar Rapids
Posted on: 09/22/2020

Customer Service Representative - Work from Home
Description: Join our TTEC work from home customer service representative team if you reside 45 out of 50 states. We cannot accept applications for residents of CA, CO, HI, IL or NY or outside of the United States.We're (more...)
Company: TTEC
Location: Cedar Rapids
Posted on: 09/21/2020


Off Site Service Representative - Delivery Driver
Description: Off-Site Service Representative - Delivery Driver Iowa-Davenport Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our (more...)
Company: GRAYBAR ELECTRIC CO INC
Location: Davenport
Posted on: 09/21/2020

Customer Service Representative - Work from Home
Description: Join our TTEC work from home customer service representative team if you reside 45 out of 50 states. We cannot accept applications for residents of CA, CO, HI, IL or NY or outside of the United States.We're (more...)
Company: TTEC
Location: Davenport
Posted on: 09/21/2020

Merchandiser - Overnight Opportunity
Description: The Overnight Tech Team member will work alongside part of a team of 20 to 40 temporary workers performing field-based retail merchandising duties which include but are not limited to display installation, (more...)
Company: Creative Marketing & Sales Solution
Location: Dubuque
Posted on: 09/22/2020

Cafeteria Worker -3.5 Hours Per Day
Description: Please take a moment
Company: Rockford Public Schools
Location: Rockford
Posted on: 09/22/2020

Customer Service Representative
Description: CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTSWe are looking for Customer Service Representative to support inbound customer service, help desk, technical support, and (more...)
Company: Mass Markets
Location: Iowa City
Posted on: 09/22/2020

Physician / Iowa / Locum Tenens / Enjoy Local Brewery and Culinary Sce
Description: We are seeking a Orthopedic Spine specialist in Cedar Rapids,
Company: The Curare Group
Location: Cedar Rapids
Posted on: 09/22/2020

Warehouse Worker (Seasonal)
Description: Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need them. Find out what Amazon is doing to provide a safe environment (more...)
Company: Amazon
Location: Iowa City
Posted on: 09/21/2020

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Davenport RSS job feeds