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Call Center/Customer Service Representative

Company: Alorica
Location: Davenport
Posted on: February 12, 2020

Job Description:

Job DescriptionJoin Us Today for ON THE SPOT JOB OFFERS!!! Earn up to $12.00 Per Hour Walk-ins welcome Monday-Friday between 9:00am-3pm 250 E. 90th Street Davenport, IA JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES * Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns * Maintains and updates customer information as necessary * Calmly attempts to resolve and de-escalate any issues * Escalates calls to supervisor when necessary and appropriate * Responds to requests for assistance and/or possible processing of credit card authorizations * Tracks call-related information for auditing and reporting purposes WHAT'S IN IT FOR YOU? * Pay for Performance bonus ! * Medical and dental benefits * Paid time off * Retirement planning options (401(k)) * Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: * High School Diploma or GED required * Customer service experience a plus * Phone-related customer service a major plus * Familiarity with Microsoft Windows, Word, and Excel applications Knowledge, Skills and Abilities: * Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time * Ability to use phone and computer systems * Typing speed of 25 wpm * Excellent oral and written communication skills * Strong listening/comprehension skills * Ability to stay composed and objective * Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment * A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off * Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Equal Opportunity Employer - Veterans/Disabled

Keywords: Alorica, Davenport , Call Center/Customer Service Representative, Hospitality & Tourism , Davenport, Iowa

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