Case Manager - Community Support Team

Company: Rosecrance Inc.
Location: Rockford
Posted on: February 18, 2026

Job Description:

Job Description Job Description Become a champion of hope. At Rosecrance , we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery. Position Summary Sign on bonus available! $3,000 for non-licensed, $4,000 for 1st or 2nd level license Provides mental health rehabilitation services and supports adults and families to decrease hospitalization and crisis episodes and to increase community functioning in order for the client to achieve rehabilitative, resiliency and recovery goals. Provide continuity of program services in an ethical, legal and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards. Participate as a team member in the delivery of mental health services to clients and their families and facilitate the issues of recovery into their daily living situations. The CST (Community Support Team) provides but is not limited to case management services, crisis intervention, skills training, documentation within the required time frame, individual counseling, medication monitoring, attends meetings, and other duties that are necessary in order to meet the needs of the seriously mentally ill. Qualifications • Bachelor’s Degree with minimum two years’ experience in mental health. • Demonstrated education, training or experience in the mental health services • MHP designation • Adequate written skills to accurately complete required documentation within the time frames prescribed • Excellent organizational and computer skills • Self-Starter with ability to work independently and with a team • Skilled in conducting individual, family and group counseling, case management • Ability to present and coordinate lectures for clients, families, staff or community resources • Valid driver’s license Responsibilities 1. Work hours prescribed by and any additional hours deemed necessary for the responsibilities assigned. 2. Ability to motivate and problem solve with staff regarding effective clinical practices. 3. Ability to be self-motived, seek improved performance, problem solving while meeting the complex needs of the clients and their families. 4. Skills to adapt verbal and written communication to the language and style of the client and their family. 5. Complete all necessary documentation with in the appropriate time lines. 6. Undertake primary case management responsibilities for designated clients. 7. Conduct individual, group, and family counseling and educational sessions for clients and/or family members. 8. Ensure that client service records are maintained consistent with regulations. 9. Maintain communications with all staff (e.g. admissions, process, and discharge plans). 10. Ability to coordinate services from a variety of community resources 11. Utilize a variety of treatment concepts, evidence based practices and service modalities when providing care. 12. Present workshops, lectures and training to clients, families, staff and community groups as needed. 13. Be familiar with court proceedings and available to make court appearances on behalf of Rosecrance clients. 14. Serve as a member of the Clinical Team and participate in all team meetings and activities. 15. Exercise confidentiality in keeping with the professional Code of Conduct and within the framework of the law. 16. Deliver exceptional customer service consistently to every customer. 17. Serve as a role model and demonstrate positive guest relations in representing the agency. 18. Assume other related responsibilities as delegated by management. Schedule: Hours: Monday - Friday; 8:30am - 5:00pm Shift: 1st shift Work Location: Rosecrance Ware Center - Rockford, IL Onsite Compensation & Rewards Base Pay: Starting at $47,736 year ( pay is based on education, experience, and credentials ) Additional Pay Enhancements in addition to Base Salary : Professional Certification (e.g., CADC, CRSS, or CPS): $0.72/hour (equivalent of $1,500 annualized) Our Benefits Rosecrance values its employees and offers a comprehensive benefits package for you and your family: Medical, dental, and vision insurance (multiple plan options to meet your needs) 401(k) with employer match & discretionary contribution Group Life Insurance, LTD and AD&D Tuition assistance & licensure/certification reimbursement Paid Time Off, sick time, bereavement leave Referral program earning up to $1,000 per hire! Wellness program, including an on-site gym at select facilities Discounts at participating retailers Daily pay available through UKG Wallet for financial flexibility Who We Are Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives. We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope. Our Health and Safety Commitment We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace. Equal Employment Opportunity Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position. Our Partnerships AARP Employer Pledge Program MSEP (Military Spouse Employment Partnership).

Keywords: Rosecrance Inc., Davenport , Case Manager - Community Support Team, Healthcare , Rockford, Iowa