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Pharmacy Support Specialist- Refill Outreach

Company: Divvydose
Location: Davenport
Posted on: January 16, 2022

Job Description:

$1,000 Sign-On Bonus

divvyDOSE is looking for individuals to join our team of pharmacy technicians working to improve the quality of life for our customers through innovative design and compassionate customer service. A unique opportunity for pharmacy technicians, we're looking for top-tier talent to support our mission.

Company Description

divvyDOSE is a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging.

Our company is professional but fun, dedicated yet quirky. We are fast-paced, highly-motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if were being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family.

Vision/Mission

Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence.

Were now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with divvyDOSE, where changing the world is just one result of doing your lifes best work. (SM)

The pharmacy technician plays an integral role in the pharmacy by assisting our pharmacists in distributing medication to patients.

A pharmacy technician on the Complete Care and Refill Outreach Teams are responsible for pursuing new medications or refills for our patients. You will pursue medications for our patients by sending escribes, faxes, calling doctors, and calling our patients . These positions are call oriented, repetitive and fast-paced. To be successful in this job you have to be very comfortable working on several different computer programs and can interpret data quickly and accurately. . With that being said, you will process lots of patient's information every day. You will have the satisfaction of knowing that YOU are helping them receive their medications, and that will help them be more adherent and stay healthier longer.

Requirements

Role and Responsibilities:

  • Reach and maintain productivity and quality metrics
  • Send medication requests via Escribe and facsimile
  • Contact prescribers offices via telephone in pursuit of medication
  • Contact customers via telephone and text in pursuit of medication
  • Utilize workday trackers as assign to collect necessary data
  • Maintain team audits on Google Sheets
  • Assist in the training of new team members
  • Work queues and respond to questions from team members and/or the help Slack channel as needed
  • Provide one call resolution on all calls
  • Review and acknowledge any AITs received daily
  • Special projects and data task support as assigned
  • This is not an all-inclusive list of duties and responsibilities
  • Other duties as assigned by the supervisor
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

    Competencies:
    • Achieves and maintains pharmacy technician certification
    • Easily navigates through multiple computer systems
    • Comfortable on the phone to engage with customers, other pharmacies, doctor offices, insurance companies, etc.
    • Ability to manage time well and follow up with team members to ensure work is being completed

      Expectations:
      • Maintain high level of professionalism and customer service
      • Abides by all PHI and HIPAA laws
      • Keep a high level of professionalism when speaking customers and other divvy employees
      • Keep lines of communication open with the team members to address potential issues that may arise

        Benefits

        INSURANCE, PAID TIME OFF, & RETIREMENT

        Full-time employees receive vacation days, paid holidays and employer-paid Medical (including a Health Savings Account with an employer contribution), Dental, Vision, and Life insurance. In addition, we're proud to offer Voluntary Life & AD&D, Short Term Disability, and Long Term Disability coverage. divvyDOSE is proud to offer paid parental leave for qualifying divvyDOSE employees. A 401k plan with employer contribution is available, too.

        EMPLOYEE INVESTMENT

        For employees new to pharmacy, the company offers in-house preparation to test for National Certification as a pharmacy technician. With a rapidly-growing startup, the opportunities for advancement are numerous.

        Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

        UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

        Employment with divvyDOSE is AT WILL, and can be terminated at any time, for any reason, by either party.by Jobble

Keywords: Divvydose, Davenport , Pharmacy Support Specialist- Refill Outreach, Healthcare , Davenport, Iowa

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