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Customer Success Manager, Nordics

Company: Guidewire Software
Location: Denmark
Posted on: January 16, 2022

Job Description:

The Customer Success team within Guidewire is passionate about helping our customers improve the value of their Guidewire investment. You are responsible for ensuring the success of a portfolio of Guidewire customers in Europe. This role will bring the power of the entire Guidewire organization to bear in making sure our customers are delighted with their use of Guidewire solutions. Our customers will see their Success Manager as a trusted advisor and true partner - encouraging their teams to embrace the best ways, advocating for their needs back to Guidewire product development, and helping to find new ways to derive value from their Guidewire investment. The end goal is a set of happy customers who make daily use of the platform, renew their subscriptions, and are eager to expand the footprint of the Guidewire solutions within their organization.

The job location is focused on Europe and supporting Guidewire customers in Europe. The initial customer focus will be in the Nordics region. Travel requirements will be driven by customer demand and distribution. At least one of the local languages (Swedish, Danish, Finnish, Norwegian), both written and verbal, is desired for this role.

Your Day-to-day

  • Account and relationship management with a focus on driving customer engagement
  • Responsible for product adoption of one or more Guidewire solutions helping customers to increase the value of their investment in our products
  • Deliver successful customers to the contract renewal cycle and, where vital, support the renewals process to minimize customer attrition.
  • Advocate for your clients within the organization regarding industry practices, standardized product use cases, educational/training curriculum development, and any administrative needs that are key to achieving customer success.
  • Driving to successful conclusion customer issues or situations, following the standard Guidewire methodology, and involving other departments and individuals when needed
  • Provide leadership and coaching in customer-facing communications. Assist with critical internal issues and otherwise coordinate with the Guidewire Cloud teams to promptly resolve customer concerns.
  • You will act as a coach for your customers' teams to ensure they have access to and make use of all available Guidewire Services, including Education, Training, Customer Success Events, Guidewire Communities, whitepapers, datasheets, web seminars, etc.
  • You will develop a deep and cross-functional understanding of the critical business challenges of your customers.
    What You Need To Be Successful
    • 10+ years work experience - prior Customer Success roles, implementation delivery, product development, sales
    • Outstanding communications skills and proficient English
    • Demonstrated executive leadership and communication experience, showing the ability to define a vision, build a persuasive business case, establish personal credibility, resolve conflicting views (and personalities) and engender transparent feedback and appraisal
    • Proven track record of working on multiple initiatives or accounts simultaneously and under pressure
    • Solid grasp of the P&C insurance space, industry trends, and challenges, the fundamental economics of an insurance company
    • Ability to travel as needed to client locations, industry events, and company initiatives
    • Demonstrated people and team leadership skills in a customer service-related position.
      Nice To Have
      • Guidewire product and insurance domain knowledge
      • Demonstrated account planning and leadership skills, including estimations, budgets, forecasting, and coordination of multiple work streams
      • Experience working with cloud-native platforms, the development process for cloud delivery, and/or managed solutions
        #feature

        About Guidewire

        Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

        Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

        As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

        Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

        We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

        CONSENT and ACKNOWLEDGEMENT

        By clicking the submitting your application on the following page:
        • You consent to Guidewire collecting, retaining, disclosing and using your Personal Data as outlined above, and to its transfer of your Personal Data outside the country where you live or work, and/or to third parties for the above purposes.
        • In the event that you submit any Sensitive Personal Data, you explicitly consent to Guidewire collecting, retaining, disclosing and transferring your Sensitive Personal Data on the terms and for the same purposes as described above in relation to Personal Data.
        • You acknowledge that you have the right to access your Personal Data and Sensitive Personal Data at any time and have the right to correct any errors.
        • You acknowledge that your Personal Data will be retained for up to 24 months.

Keywords: Guidewire Software, Davenport , Customer Success Manager, Nordics, Executive , Denmark, Iowa

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