DavenportRecruiter Since 2001
the smart solution for Davenport jobs

Lead, Problem Incident Event Management

Company: Humana
Location: Davenport
Posted on: October 12, 2020

Job Description:

Description The Lead, Problem Incident & Event Management drives technical support teams to recover services during periods of service disruption or outages to key technology platforms/applications. The Lead, Problem Incident & Event Management works on problems of diverse scope and complexity ranging from moderate to substantial. Responsibilities The Lead, Problem Incident & Event Management establishes policies, processes and systems for the implementation of a quality incident management process. Monitors trends in incidents and issues. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action. The Lead will manage a team of consultants performing similar functions. They will be responsible for associate development, engagement and performance management. Required Qualifications + Bachelor's Degree in Computer Science, Information Technology or a related field; or equivalent work experience + Proven professional experience in a role with strategic planning, resource planning, business process engineering, and budgeting + Demonstrated success leading large scale projects/programs, including technology solutions + Strong analytic, organization and problem solving skills enabling sound decision making + Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders + Experience leading a highly engaged and well performing team + Commitment to developing team members for professional growth + Ability to navigate a highly matrixed organization + Sound business and technical acumen + Strong understanding of business strategy and demonstrating delivery of strategy + Strategic thinking and planning capabilities balanced with organized and detail-oriented skills + Business Process Management leadership e.g. Six Sigma, Lean, etc. + Strategic Project Portfolio Management + Enthusiasm and self-motivation essential; a confident change-agent; strong presentation skills (oral and written) + Strong presentation skills + Ability to remove barriers for staff to be setup for success + Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications + Prior experience in team leadership role (i.e. team leader, scrum master, technical leader) + Technology savvy with experience leading technology teams and managing vendor relationships + MBA or Master's degree in Information Systems or Computer Science Additional Information Scheduled Weekly Hours 40 About Us Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms - when and where they need it. Our employees are at the heart of making this happen and that's why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first. Equal Opportunity Employer It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact for assistance. Humana Safety and Security Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact to validate the request. California Residents If you are a California resident and would like to review our California Consumer Privacy Act (CCPA) Policy click here: CA Resident Privacy Policy

Keywords: Humana, Davenport , Lead, Problem Incident Event Management, Executive , Davenport, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Business Process, Change Management Analyst
Description: Change Management, Business Process Analyst We have a new 4 month consulting opportunity with our client in Rockford, IL. We are seeking a strong Business Process
Company: Moorecroft Systems Inc.
Location: Rockford
Posted on: 10/21/2020

Management Leaders - Become a Franchise Owner
Description: Own A Franchise 40 BUSINESS CATEGORIES PROVEN BUSINESS MODELS FIND OUT HOW BUSINESS OWNERS CAN EARN MORE Have you ever thought about owning your own business If so, now is the perfect time to look into (more...)
Company: WilliamsonHeckt
Location: Rockford
Posted on: 10/21/2020

Regional Sales Manager - Own a Franchise
Description: Own A Franchise 40 BUSINESS CATEGORIES PROVEN BUSINESS MODELS FIND OUT HOW BUSINESS OWNERS CAN EARN MORE Have you ever thought about owning your own business If so, now is the perfect time to look into (more...)
Company: WilliamsonHeckt
Location: Rockford
Posted on: 10/21/2020


Residential Energy Efficiency Program Manager
Description: Description Job Description: Leidos is a Fortune 500--- company aimed at embracing and solving some of the world's most pressing challenges. Through science and technology, Leidos makes the world safer, (more...)
Company: Leidos
Location: Peoria
Posted on: 10/22/2020

Director Therapy Operations
Description: In your role as director of therapy operations, you---ll have an extraordinary opportunity to be the connection between confident leadership and patient outcomes that set the standard. Maximize your impressive (more...)
Company: Encompass Health
Location: Rockford
Posted on: 10/21/2020

Management Leaders - Own your own Business
Description: Own A Franchise40 BUSINESS CATEGORIESPROVEN BUSINESS MODELSFIND OUT HOW BUSINESSOWNERS CAN EARN MOREHave you ever thought about owning your own business If so, now is the perfect time to look into franchise (more...)
Company: WilliamsonHeckt
Location: Peoria
Posted on: 10/21/2020

Manager, Controls and Project Management
Description: Date Posted:2020-09-30-07:00Country:United States of AmericaLocation:HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USALead the development and coordination of a comprehensive (more...)
Company: Collins Aerospace
Location: Cedar Rapids
Posted on: 10/22/2020

Infantryman - Management Training
Description: The Infantry is the backbone of the Army. These Soldiers fill the literal boots on the ground who are responsible for taking or holding ground during any combat operation. You'll attack, repel, and capture (more...)
Company: Army National Guard
Location: Iowa City
Posted on: 10/22/2020

Therapy Director
Description: Presbyterian Homes Services PHS -is seeking-a Rehabilitation Program Manager-with experience to lead our new rehab-department at Mount Carmel Bluffs in Dubuque, Iowa. This position is an integral member (more...)
Company: Presbyterian Homes & Services
Location: Dubuque
Posted on: 10/22/2020

Rehabilitation Program Manager
Description: Presbyterian Homes Services PHS -is seeking-a Rehabilitation Program Manager-with experience to lead our new rehab-department at Mount Carmel Bluffs in Dubuque, Iowa. This position is an integral member (more...)
Company: Presbyterian Homes & Services
Location: Dubuque
Posted on: 10/22/2020

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Davenport RSS job feeds