Desktop Support Engineer
Company: American IT Staff
Location: Rockford
Posted on: May 4, 2024
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Job Description:
Company Description
Job Description
Role: Work Closely with end users and Backend Service Desk. Ability
to work as a technical team lead onsite for Field Services. User
Support for 100 users. Physical support to Servers, Storages and
Back up.
Technology: Windows 10 & 11 workstations, Windows and Linux
servers, Proxmox server Virtualization and Backup Platform,
Microsoft AD, O365, MS Intune MDM, IDS/IPS, IP Telephony,
Bitdefender EDR, SIEM/XDR, RMM, Automations using CLI Scripting.
In-depth knowledge of networking fundamentals, and CCTV system
troubleshooting.
Tool knowledge that would be desirable but not limiting: NinjaOne
RMM, Wazuh SOC, SNORT IDS/IPS, voip.ms, 3cx, nagios, AWS Cloud DR,
Public Cloud concepts, Linux Client (Debian OS, Ubuntu), Shell
scripting, Python, Ansible.
Experience: 5-8 years of relevant experience. Work Closely with L1
support team, other business service owners and OEM.
Job Summary:
Work Closely with end users and Backend Service Desk. Ability to
work as a technical team lead onsite for Field Services. User
Support for 100 users. Physical support to Servers, Storages and
Back up.
Supporting Off shore Team for Security patching; Active Directory
Administration; Email Services Management-O365; Data Management and
Recovery; Backup and Restoration; Disaster Recovery; Network
Support; VoIP Support; Supporting Implementation of Infrastructure
Support tools.
Job Responsibility:
End user-computing support :Desktop and Laptop Support:
Comprehensive support for hardware, operating systems, and software
applications on all desktop and laptop systems to ensure
functionality and efficiency.
Onsite support to assist end-users with technical issues, improving
productivity and minimizing downtime.
Supporting Implementation of Infrastructure Support tools.
Automation Development: Design and develop automation scripts and
programs to streamline infrastructure operations. Utilize tools
such as Ansible, Puppet, Chef, or PowerShell to automate routine
tasks related to server management, software deployment, and system
updates.
Process Improvement: Analyse current operations processes to
identify automation opportunities. Implement automation solutions
that enhance performance, scalability, and system reliability.
Incident Management:
Qualifications
Additional Information
Abhishek Kumar
469 409 4080
Keywords: American IT Staff, Davenport , Desktop Support Engineer, Engineering , Rockford, Iowa
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