Customer Service – Safety & Industrial Supply
Company: Productivity Inc
Location: Cedar Rapids
Posted on: March 6, 2026
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Job Description:
Productivity, Inc Customer Service – Safety & Industrial Supply
Productivity, Inc is a machine tool distributor headquartered in
Plymouth, MN. In addition to metalworking equipment, we supply
related tooling as well as safety and industrial supplies. As a
Customer Service Representative, you will provide product and
technical information on our safety and industrial supply products
to support our customers and outside sales team. Responsibilities
Act as an Industrial Supply resource to the customer - researching
and sourcing products, recommending options, provide quotes, check
price and delivery, answer calls, and enter orders. Source
alternate products if there are backorders. Collaborate with
Industrial Supply Outside Sales and Sales Management to identify
and grow opportunities. Retain customers by delivering and ensuring
superior customer service. Help the customer find the most
effective Industrial Supply solution at the best value - advise
customers on current promotions, suggest related products,
recommend products and brands currently in stock. Help maintain
supplier relationships with Industrial Supply and Safety products.
Attend product training. Other miscellaneous duties and
responsibilities and required by the position. Requirements Product
knowledge needed - Safety, MRO/Industrial Supplies and Abrasive
Products. Excellent verbal and written communication skills.
Excellent organizational, research, time management, and follow-up
skills. Capable PC/computer skills - MS Word, Excel, Google
Searching, etc. Ability to maintain a positive & productive work
atmosphere by acting and communicating in a manner to get along
with customers, co-workers, vendors, and management. Monday -
Friday, 8:00 am - 5:00 pm Why this job? $26.00 - $31.50/hour
Excellent Benefits - Medical, Dental, Vision Insurance – Effective
Day-1 of Employment 401k with Match Generous Paid Time Off Ongoing
technical training provided Why our company? Productivity is known
for impressive customer service and integrity within our industry.
That reputation is only achieved by hiring the right people,
treating them with respect, providing excellent customer service,
and acting with integrity where our employees are concerned. We are
a stable, established company, and we’ve been around for a long
time! Over the years, we have continued to grow, learn, evolve, and
expand, providing growth opportunities to our long-term employees.
We are committed to providing Equal Employment Opportunities to all
employees and applicants. Compensation details: 26-31.5 Hourly Wage
PI8b303f709b7e-25448-39440124
Keywords: Productivity Inc, Davenport , Customer Service – Safety & Industrial Supply, Customer Service & Call Center , Cedar Rapids, Iowa
