Manager, Quality Clinical Svc

Company: PCI Pharma Services
Location: Rockford
Posted on: April 1, 2026

Job Description:

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. S u m m a ry o f O bj e c t i v e: P la ns , d ire c t s , a n d c oord i n ates Q u ali t y a c t i v ities o f a d esig n a ted C li n ic a l C us t o m er F o c us e d T e a m to e n su r e t h at g o als a n d ob j e c ti v es o f t h e te a m a r e a c c o m p li s h ed w it h in p r esc r i b ed t i m e f r a m es a n d in b u d g et. Select, s u p e r v i s e, e m p o w e r , c o a c h , d e v el o p a n d r etain a te a m o f q u al i f ied i n d i v i d u a l s i n c l u d i n g : Q u al it y S p e c iali s t( s ) a n d Q u ali t y C oord i n at or( s ) w h ile p a r t n e r i n g w i t h t h e Sr. C li n ical P ro j e c t M a n a g er to e n su r e t h at w e d e l i v er a q u ali t y prod u ct, o n t i m e. D r i v e s pro j e c t s u c c ess t h ro u g h a c t i v e lea d e r s h ip to p r o v i d e P C I a c o m p etit i v e a d v a n ta g e i n l on g - te r m q u ali t y c us t o m er m a n a g e m e n t. Ess e nti a l Duties a nd R e s p o n s ib i liti e s : T o p e r f or m t h i s j o b su c c e s s f u l l y , a n i n d i v i d u al m u s t b e a b le to p e r f or m e a ch es s e n tial d u t y s a t i s f a c t or i l y . T h e es s e n tial d u ties a n d r es po n s i b ili t ies are included in t h e f o ll o w i n g b u t o t h er d u ties m a y b e as s i gn e d . Select, su p e rv i s e, e m p o w e r , c o a c h , d e v el o p a n d r etain a team o f q u a l i f ied i n d i v i d u als t h ro u g h e ff e c t i v e e m p l o y ee d e v el o p m e n t, p e r f o r m a n ce m a n a g e m e n t, s u c c e s s i o n p la n n i n g a n d r e c o gn iti o n . E n s u r e t h e a ppropr iate team st r u ct u r e is i n p lace b y p e r f o r m i n g w ork l o ad a n a l ys is to m a n a g e h e ad c ou n t a n d to e n s u r e w e d eli v er o n c u s t o m er a n d b us i n ess c o m m i t m e n t s . E s ta b li s h q u ali t y te a m a n d i n d i v i d u al g o als a n d ob j e c ti v es in ali g n m e n t w i t h C l i n ical C us t o m er F o c u s ed T e a m g o als a n d c us t o m er r e q u ir e m e n t s . E n s u r e s tr on g ali gn m e n t a n d c oord i n ati o n w i th o t h er b us i n e s s u n its a n d f un c ti o n al g ro u p s . C o lla bor ate o n b est pr a c tices w i t h o t h er C l i n ical Q u ali t y M a n a g e r s a n d lea d e r sh i p . Facilitate t h e d ai l y q u a li t y of te a m p e r f o r m a n ce to e n s u r e g o a l s a n d ob j e c ti v es a r e m et a n d t o b u ild a c u lt u r e o f s a f e t y , q u ali t y , p e r f o r m a n c e , c us t o m er s e r v ice a n d c o n t i nu o u s i m pro v e m e n t. M a n a g e t h e tra i n i n g a n d d e v e l op m e n t o f t h e te a m i n c l u d i n g c ro s s trai n i n g i n iti a ti v e s a n d o n - bo a rd i n g o f n e w e m p l o y e e s to t h e te a m . P ro v i d e su ppor t f o r c us t o m er a u d it s , v i s i t s a n d c on f e r e n ce c all s . Wor k w i t h C li n ical C us t o m er F o c us ed T e a m to d e v el o p sys t e m ic c orr e c ti v e a c ti o n s to a n y d e v iati o n s n o te d . O v e r s ee i nv e s t i g ati on s , c o n s u m er c o m p la i n t s , C A P As, D E A a c t i v iti e s , NMR i s s u es, etc. C o lla bor ate w i t h t h e o t h er team m e m b e r s to m a n a g e t h e te a m p e r f o r m a n ce m e trics a n d c u s t o m er s c or e c a rd . Collaborate w i t h t h e a ppropr iate A c cou n t E x e cu ti v e a n d Sr. P r o j e c t M a n a g er to c oo r d i n ate a n d f a c ili t a t e t h e c us t o m er Q u a r te r l y B us i n e s s R e v i e w ’ s . Provide p r o a c ti v e q u ali t y a s s ur a n ce a n d r i s k a ss e s s m e n t u s i n g FM E A , H C C A P , a n d Q u a l i t y b y Des i g n . Adherence to P C I a n d cG M P po licies, pro c ed u r es, r u les a n d r e gu lati o ns . This po s ition m a y r e q u ire o v e r t i m e a n d / o r w e e k e n d w o r k . Knowledge o f a n d a d h e r e n ce t o all P C I , cG M P, a n d G C P p o licies, pro c ed u r es, r u les. Attendance to w or k i s an e s s e n tial f u n cti o n o f t h is po s iti o n. Performs o t h er d u ti e s as a s s i g n ed b y M a n a g e r / S u p e r v i s or . Q u a lific at i o n s : T h e r e q u ir e m e n ts l i s ted b el o w a r e r e pr ese n t ati v e o f t h e k n o w le d g e, s k i l l, a n d / o r a b ili t y r e q u ired f o r t h e s tated po s itio n . R e a s o n a b l e a c c o mm od ati on s m a y b e m a d e to e n a b le i n d i v i d u a l s w i t h d i s a b ili t ies to p e r f o r m t h e es s e n tial f u n cti o ns . Required: - B a c h el or ' s D e g r ee in a r elat e d f ield a n d / o r 7 - 1 0 y e ar s r elat e d e x p e r ie n ce a n d / o r trai n i ng . - Stati s t ical a n d A d v a n c e d M a t h e m a tical S k il l s - A d v a n c e d C o m p u ter S k il l s : A b ili t y to p e r f o r m t h e m o s t c o mp lex c o m p u ter ta s k s a n d op e r ate v a r i o u s c o m p u ter pro g r a m s . - F u ll P ro f e s s i o n al P ro f ici e n c y : A b ili t y to s p e a k , r e ad , a n d w r i te f l u e n tl y a n d a c c u r ate l y o n a ll le v e l s p e r ti n e n t to pro f es s i o n al n e ed s . - Hi g h R e a s o n i n g : A b ili t y to s o l v e pr a c tical prob le m s a n d d e a l w i t h a v a r ie t y o f c o n c r ete v a r i a b les in s it u a ti o n s w h e r e t h e r e is o n l y li m ited s t a n d a rd izati o n . A b ili t y to i n te rpr et a v a r ie t y o f i ns t r u cti o n s t h at m a y b e pro v i d ed in v a r i o u s f o r ms . Pr ef e r r e d: - P r o j e c t A c c o m p li sh m e n t E x p e r ie n ce The hiring rate for this position is $77,600-$87,300 plus eligibility for an 10% annual performance bonus. Final offer amounts are determined by multiple factors, including but not limited to specific and relevant experience, education, credentials, geography, and subject matter expertise. PCI offers full-time employees a competitive benefits package that includes paid time off, health insurance coverage (including dental and vision), a flexible spending account, and a 401(k) plan. LI-SWI Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future Equal Employment Opportunity (EEO) Statement: PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.

Keywords: PCI Pharma Services, Davenport , Manager, Quality Clinical Svc, Construction , Rockford, Iowa