As Needed Experience Specialist/Receptionist
Company: UnityPoint Health
Location: Geneseo
Posted on: May 24, 2023
|
|
Job Description:
Overview:UnityPoint HealthExperience
Specialist/ReceptionistGeneso, ILPRN - As Needed - 12
hours/monthMonday-Friday between 8AM-5PMAs an Experience
Specialist/Receptionist, you are the first person to greet patients
as they walk into our clinics. Primary duties will include
checking-in patients, assisting with scheduling, answering phones,
processing co-payments and follow up appointments as needed.
Customer service, empathy and compassion are the biggest assets in
this position.Why UnityPoint Health?Culture - At UnityPoint Health,
you matter. Come for a fulfilling career and experience a culture
guided by uncompromising values and unwavering belief in doing
what's right for the people we serve.Benefits - Our competitive
Total Rewards program offers benefits options like 401K match, paid
time off and education assistance that align with your needs and
priorities, no matter what life stage you're in.Diversity, Equity
and Inclusion Commitment - We're committed to ensuring you have a
voice that is heard regardless of role, race, gender, religion, or
sexual orientation.Development - We believe equipping you with
support and development opportunities is an essential part of
delivering a remarkable employment experience.Community Involvement
- Be an essential part of our core purpose-to improve the health of
the people and communities we serve.Visit us at
UnityPoint.org/careers to hear more from our team members about why
UnityPoint Health is a great place to work.
Responsibilities:RESPONSIBILITIES:Greets patients and visitors and
obtains accurate information and signatures for office
recordsObtain signatures on all forms pertinent to the patient's
current visit from the patient or family member who has authority
to sign on behalf of the patient.Photo-copy & scan insurance cards
and driver's licenses.Adhere to all confidentiality policies and
procedures.Answers telephone calls promptly and accurately. Takes
telephone messages and directs calls in an appropriate and
professional manner.Retrieves, files photocopies or scans medical
correspondence, reports and miscellaneous items, as
requested.Collects payments, issues receipts and reconciles daily
accounts receivable activity to prepare for daily
deposits.Demonstrates initiatives to improve quality and customer
service by striving to exceed customer expectations.Integrates and
demonstrates FOCUS values and Expectations for Personal and Service
Excellence to guide professional behaviors, while adhering to the
policies and procedures of UPH-DM. Balance team and individual
responsibilities; be open and objective to other's views; give and
welcome feedback; contribute to positive team goals; and put the
success of the team above own interests.Open and / or closes the
clinic following specific guidelines of the individual clinic.Refer
patients who need financial assistance with their clinic/hospital
bills to a Financial Advocate.Perform functions other than
described due to extenuating circumstances.Other duties as
assigned.Qualifications:QUALIFICATIONS:Education:High School Degree
or Vocational School GraduateExperience:Previous medical office
experience preferredStrong customer service skillsExcellent
computer skills and abilitiesAbility to understand and apply
guidelines, policies and proceduresStrong personable skills to
interact with physicians, health care team members, patients and
support systemsEffective communication skillsProficient in
Microsoft OfficeCustomer and patient focusedMedical
terminology/background a plus!
Keywords: UnityPoint Health, Davenport , As Needed Experience Specialist/Receptionist, Administration, Clerical , Geneseo, Iowa
Click
here to apply!
|