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Banking Operations Services Manager

Company: TBK Bank
Location: Davenport
Posted on: November 8, 2019

Job Description:

Support and drive banking operations services best practices across all locations. Oversee the accurate completion of Customer Information File (CIF) and research services including but not limited to: abandoned property, verification of deposits (VODs),levies, garnishments, subpoenas, death notifications, trust documents, power of attorney documents, representative payees, interest on lawyer's trust accounts (IOLTAs), withdrawal restriction violations, IRS B and C notices, and file maintenance changes. Understand the implications of regulations across five states including Illinois, Iowa, Colorado, New Mexico, and Texas. The Banking Operations Services Manager will also be responsible to research regulations applicable to other states as the bank expands operations. Additionally, the Manager will provide conversion support for the above noted activities in the event of an acquisition of another bank. Lead operational excellence in partnership with branch operations managers. The Operations Services Manager is responsible for executing strategies in accordance with the plan developed by the VP, Retail Banking. This position provides the leadership and management to ensure that TBK Bank operations services are performing in a manner to support organizational growth, operating efficiency and customer service excellence. ESSENTIAL DUTIES AND RESPONSIBILITIES Leads and directs all aspects of Operations Services activities. Responsibilities include: Management of the Bank's CIF records and processes supporting the establishment, modification, and closure of the records. Stay abreast of federal and state rules and regulations regarding CIF and Account-Level data and processing including but not limited to, unclaimed property, excessive withdrawals, IOLTAs, levies, garnishments, subpoenas, IRS requirements, child support, inactive and dormant accounts, verifications of deposit, etc. Oversight of the Operations Services function, departmental staff leadership and education. Owns and develops processes designed to ensure operational excellence, and executes action plans to extend expertise to staff within the Retail environment. Develops innovative ways to engage and educate staff in their job role as it relates to Operations Services. Attends quarterly regional meetings to ensure awareness of organizational priorities, advises peers on trends within assigned region or business area, and collaborates with peers to support strategic goals. Provides expertise in the development and documentation of functional processes and procedures. Conducts recurring coaching sessions with direct reports. Serves as escalation point for customer issues and concerns related to Operations Services. Provides oversight on monthly operational activities and required checklists. Reviews audit results and performance reports. Conducts root cause analysis for areas requiring improvement and develops and implements solutions. Assists with the development and attainment of internal performance objectives. Merger, acquisition and conversion support activities. BCP and vendor management for respective region or function. Able to perform daily tasks during periods of high volume. Continues professional development through training, seminars, certifications, and membership in professional associations, as applicable. Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank's Information Security Program. Maintains a positive and caring atmosphere for customers and employees consistent with TBK Bank's mission and philosophy. Other duties as assigned YourMembership.Category: Finance, Keywords: VP of Banking Operations

Keywords: TBK Bank, Davenport , Banking Operations Services Manager, Accounting, Auditing , Davenport, Iowa

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