Health Senior Client Manager - Mid Market
Company: Alight
Location: Illinois City
Posted on: May 26, 2023
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Job Description:
Our story
At Alight, we believe a company's success starts with its people.
It's why we're so driven to connect passion with purpose. Our
team's expertise in human insights and cloud technology, allows
companies and employees around the world to transform and
thrive.
With a competitive total rewards package, continuing education and
training, and tremendous potential with a growing global
organization, Alight is the perfect place to put your passion to
work.
Join our team. Because transformation takes a workforce. Learn more
at careers.alight.com .
The Senior Health Client Manager (Sr HCM) is viewed as the health
benefits service lead for the client and is responsible for client
satisfaction, domain consulting, and requirements creation and
maintenance.
The Sr HCM is our most experienced and tenured Client Manager role.
This role tends to be aligned to multiple clients of varying
complexity or aligned to one extremely high complex client.
Alignment is based on number of participants, complexity of
requirements and complexity of relationship with client.
The Sr HCM will have exceptional interpersonal skills along with
the ability to interface and negotiate with multiple levels, both
internally and externally. This is not a sales role.
Please note- this role will not manage a team but is expected to
act as a SME and coach/mentor others. Some travel may be
required.
Responsibilities as a Sr HCM may include any or all of the
following:
Manage projects of significant size and complexity from beginning
to end and provide subject matter expertise to client
Work independently on domain and operational solutions
Seamlessly work with a global team of colleagues focused on client
delivery and satisfaction
Use ad hoc reporting, Google Analytics, and Advanced Table Editor
to assist with escalations, and consult with clients
Maintain and validate client relationship/risk status within the
tracking system
Act as the subject matter expert for all service specific and
common client requirements; accountable for requirement changes
across various aspects of client delivery
Lead and facilitate updates for all applicable requirements
documents, interface documentation, and delivery channel
documentation for clients
Manage the delivery of client reporting, including non-standard
client reporting needs
Represent any client escalations and oversees the resolution to
ensure client satisfaction
Illustrate proper investigation through a variety of information
sources to draw conclusions; can identify when to escalate to
Performance Team Leader as needed
Preferred background and skills:
Bachelor's degree or equivalent work experience required
8 years' experience of health/wealth project and client management
experience including multifaceted projects and teams (including
onsite and virtual)
The ability to persuade, influence and negotiate. (Must have a
track record of influencing indirect parties to accomplish client
objectives)
Solid understanding of technology solutions in order to consult
with clients
Ability to translate concepts to client requirements that drive
solutions to meet client needs
Strong analytical, problem-solving, and organizational skills
Leadership and coaching skills
By applying for a position with Alight, you understand that, should
you be made an offer, it will be contingent on your undergoing and
successfully completing a background check consistent with Alight's
employment policies. Background checks may include some or all the
following based on the nature of the position: SSN/SIN validation,
education verification, employment verification, and criminal
check, search against global sanctions and government watch lists,
credit check, and/or drug test. You will be notified during the
hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained
throughout the organization. And we're committed to enabling an
inclusive culture of belonging that engages all colleagues and
grows the diversity of our talent to proudly represent the clients
and communities we serve .
As an affirmative action employer, we adhere to the principles of
equal employment opportunity in the workplace as defined in our
diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender,
race, color, religion, creed, national origin, ancestry, age,
physical or mental disability, medical condition, pregnancy,
marital or domestic partner status, citizenship, military or
veteran status, sexual orientation, gender, gender identity or
expression, genetic information, or any other legally protected
characteristics or conduct covered by federal, state or local law.
In addition, we take affirmative action to employ and advance in
employment qualified minorities, women, disabled persons, disabled
veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations
of otherwise qualified employees and applicants for employment with
disabilities and sincerely held religious beliefs, practices and
observances, unless doing so would result in undue hardship.
Applicants for employment may request a reasonable
accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying
( Employing Country ) must have work authorization that does not
now or in the future require sponsorship of a visa for employment
authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to
assign or reassign duties and responsibilities of this job to other
entities; including but not limited to subsidiaries, partners, or
purchasers of Alight business units.
#LI-Remote
#prospanica2022
We offer you a competitive total rewards package, continuing
education & training, and tremendous potential with a growing
worldwide organization.
Pay Transparency Statement: Alight takes into consideration a
candidate's experience, education, certification/credentials,
market data, internal equity, and geography when determining an
offer for a successful employment candidate, and Alight does so on
an individualized, non-discriminatory basis. Therefore, an offer
may fall anywhere between the estimated minimum base salary for
this role of $55,800.00/year (for full time employees) and the
estimated maximum base salary for this role of $88,500.00/year (for
full time employees). In addition to a base salary, this position
may be eligible for a bonus and/or other incentive plans. Alight
also offers a comprehensive benefits package; for specific details
on our benefits package, please visit:
https://careers.alight.com/us/en/alight-us-benefits-2023
DISCLAIMER:
Nothing in this job description restricts management's right to
assign or reassign duties and responsibilities of this job to other
entities; including but not limited to subsidiaries, partners, or
purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to
all employees and applicants for employment without regard to race,
color, religion, creed, sex, sexual orientation, gender identity,
national origin, age, disability, genetic information, pregnancy,
childbirth or related medical condition, veteran, marital,
parental, citizenship, or domestic partner status, or any other
status protected by applicable national, federal, state or local
law. Alight Solutions is committed to a diverse workforce and is an
affirmative action employer.
About Alight Solutions
Alight is a leading cloud-based human capital technology and
services provider that powers confident health, wealth and
wellbeing decisions for 36 million people and dependents. Our
Alight Worklife - platform combines data and analytics with a
simple, seamless user experience. Supported by our global delivery
capabilities, Alight Worklife is transforming the employee
experience for people around the world. With personalized,
data-driven health, wealth, pay and wellbeing insights, Alight
brings people the security of better outcomes and peace of mind
throughout life's big moments and most important decisions. Learn
how Alight unlocks growth for organizations of all sizes at
alight.com .
Our values are the essence of who we are:
Champion people. We are empathetic and have created a place where
everyone belongs. And we win together.
Grow with purpose. We are inspired by our higher calling. We fail
forward and choose progress over perfection. We are brave, show
grit and grow our whole selves.
Be Alight. We are a beacon that empowers others. We act with
integrity and are real. And we find ways to add joy.
Our Colleague Experience
At Alight Solutions, we are reimaging how people and organizations
thrive. To deliver on this purpose, we do things differently. From
company leaders to our newest colleagues, we all play a role in
bringing our values to life. Every colleague shapes how Alight can
become better, stronger and brighter - together. With technology as
our catalyst and humanity at our core, we advance each day toward a
better future in work and life.
We understand the powerful human connections that create success
for organizations. We bring an industry leader's expertise and a
true partner's commitment to our benefits and administration
solutions around health, wealth, HR, finance and consumer
experience.
Are you interested in helping us shape the future of work and life
for organizations, people and their families? If so, you've come to
the right place.
Help us reimagine how people and organizations thrive!
Our story starts with a simple, universal truth: Every business is
a people business. We are Alight Solutions. Reimagining how people
and organizations thrive.
@AlightSolutions
Keywords: Alight, Davenport , Health Senior Client Manager - Mid Market, Accounting, Auditing , Illinois City, Iowa
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