Health Senior Client Manager - Mid Market

Company: Alight
Location: Illinois City
Posted on: May 26, 2023

Job Description:

Our story
At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.
With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team. Because transformation takes a workforce. Learn more at careers.alight.com .
The Senior Health Client Manager (Sr HCM) is viewed as the health benefits service lead for the client and is responsible for client satisfaction, domain consulting, and requirements creation and maintenance.
The Sr HCM is our most experienced and tenured Client Manager role. This role tends to be aligned to multiple clients of varying complexity or aligned to one extremely high complex client. Alignment is based on number of participants, complexity of requirements and complexity of relationship with client.
The Sr HCM will have exceptional interpersonal skills along with the ability to interface and negotiate with multiple levels, both internally and externally. This is not a sales role.
Please note- this role will not manage a team but is expected to act as a SME and coach/mentor others. Some travel may be required.
Responsibilities as a Sr HCM may include any or all of the following:

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  Manage projects of significant size and complexity from beginning to end and provide subject matter expertise to client
  
  
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  Work independently on domain and operational solutions
  
  
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  Seamlessly work with a global team of colleagues focused on client delivery and satisfaction
  
  
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  Use ad hoc reporting, Google Analytics, and Advanced Table Editor to assist with escalations, and consult with clients
  
  
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  Maintain and validate client relationship/risk status within the tracking system
  
  
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  Act as the subject matter expert for all service specific and common client requirements; accountable for requirement changes across various aspects of client delivery
  
  
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  Lead and facilitate updates for all applicable requirements documents, interface documentation, and delivery channel documentation for clients
  
  
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  Manage the delivery of client reporting, including non-standard client reporting needs
  
  
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  Represent any client escalations and oversees the resolution to ensure client satisfaction
  
  
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  Illustrate proper investigation through a variety of information sources to draw conclusions; can identify when to escalate to Performance Team Leader as needed
  
  
  Preferred background and skills:
  
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    Bachelor's degree or equivalent work experience required
    
    
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    8 years' experience of health/wealth project and client management experience including multifaceted projects and teams (including onsite and virtual)
    
    
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    The ability to persuade, influence and negotiate. (Must have a track record of influencing indirect parties to accomplish client objectives)
    
    
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    Solid understanding of technology solutions in order to consult with clients
    
    
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    Ability to translate concepts to client requirements that drive solutions to meet client needs
    
    
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    Strong analytical, problem-solving, and organizational skills
    
    
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    Leadership and coaching skills
    
    
    By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
    Our commitment to Diversity and Inclusion
    Alight believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve .
    As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
    Diversity Policy Statement
    Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
    Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
    Authorization to work in the Employing Country
    Applicants for employment in the country in which they are applying ( Employing Country ) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
    Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
    #LI-Remote
    #prospanica2022
    We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
    Pay Transparency Statement: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $55,800.00/year (for full time employees) and the estimated maximum base salary for this role of $88,500.00/year (for full time employees). In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023
    DISCLAIMER:
    Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
    Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
    About Alight Solutions
    Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife - platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life's big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .
    Our values are the essence of who we are:
    Champion people. We are empathetic and have created a place where everyone belongs. And we win together.
    Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.
    Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.
    Our Colleague Experience
    At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter - together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.
    We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.
    Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.
    Help us reimagine how people and organizations thrive!
    Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.
    @AlightSolutions

Keywords: Alight, Davenport , Health Senior Client Manager - Mid Market, Accounting, Auditing , Illinois City, Iowa